DTI Service Delivery Engineer MS O365

This position is Exempt from the State of Delaware Merit System.

Recruitment #093021-MUAD90-110300


Looking for a rewarding career in the fast-paced technology industry? Look no further!

The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. 

In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.

To learn more visit DTI’s Website at https://dti.delaware.gov/

Due to the current COVID-19 (coronavirus) outbreak, DTI has implemented temporary telecommuting arrangements for newly hired employees whose job duties are conducive to working from home. These arrangements are expected to be short term and will be monitored by DTI supervisors.


Summary Statement

Principal responsibilities include overall management of the Microsoft Office 365 product line; contract management, financial and quantitative analysis, relationship management, strategic planning, value engineering, team leadership, and project management.  Position will be responsible for applying creative energies to resolve problems and issues, and to manage and develop vendor relationships and solution implementation.  Responsibilities also include applying and encouraging leading edge thinking; prioritizing value-adding initiatives by managing a Governance structure that includes end-users, a Center of Excellence and an Executive Committee. Delivering consistent policies and procedures across all consumed resources, ensuring the continued adherence to security policies and procedures and providing close technical management of the process and managing/mentoring software development, project management, or quality assurance team members. 

Responsibilities will include managing the software development life cycle, release management, assisting client agencies in development of IT strategic planning and adoption of services, resource planning, service – process – operational and staffing readiness, and generally overseeing the planning, implementation and lifecycle of application enhancement projects.

The ideal candidate must be a fast learner with excellent communication, documentation, and follow-up skills, and must be comfortable speaking in front of audiences, technical and non-technical alike, at all levels of the organization.  The ideal candidate must be able to resolve conflicts within the team and interface directly with other Managers, Directors, and counterparts in other agencies in order to accomplish stated objectives.  The ideal candidate must be able to work with minimal supervision as part of a multidisciplinary team.  The ideal candidate will have lead or been a part of an O365 deployment with a deep understanding of the O365 products and associated support services.

The Service Delivery Engineer for Microsoft O365 will report to the DTI Director of Enterprise Collaborative Services.

Selective Requirement

Selective Requirements must be met in addition to the job requirements.  Applicants who do not possess the selective requirement will not be qualified.

  • A minimum of 3 years of experience administrating Office 365, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Azure Active Directory

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

  • Understanding or experience of Microsoft Government Cloud
  • At least one of the following Microsoft 365 Certifications: Teams Administrator Associate, Messaging Administrator Associate or Enterprise Administrator Expert

Job Requirements

JOB REQUIREMENTS for Service Delivery Engineer
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  • A bachelor's degree or higher in an IT discipline or equivalent work experience.
  • Possess a minimum of 5 years of experience in the IT industry with thorough knowledge of programming concepts, design, procedures and practices and is proficient in all stages of the software product life cycle.
  • Possess good communication (verbal and written) and presentation skills.
  • Possess a project management knowledge and a minimum of 5 years of experience working successfully with a wide range and large number of people or organizations on a variety of projects and technology areas.
  • Possession of experience in government contract development and negotiation is preferred.

Additional Posting Information

As a condition of employment, all employees must certify that they are fully COVID-19 vaccinated; be required to test for COVID-19 on a weekly basis; or request an exemption from the COVID-19 vaccination(s) due to health or sincerely held religious beliefs or practices and be COVID-19 tested weekly by September 30, 2021, or if hired after September 23, 2021, during their initial week of employment. This will be in effect until further notice.  More information can be found at here.

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S.  For more information refer to our Job Seeker Resources web page.

DTI does not provide employment-based sponsorship.


Benefits to include:

  • Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending, Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.
  • 21 paid vacation days, 15 paid sick days, 12 paid holidays, Up to 12 weeks paid Parental Leave.
  • Tuition reimbursement up to $4,000 annually.
  • State funded learning opportunities, mentor programs and professional development opportunities.
  • Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
  • Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/ 

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.


Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.


The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.