This position is Exempt from the State of Delaware Merit System.
|Opening Date||10/1/2021 12:00:00 AM|
|Closing Date||11/1/2021 11:59:00 PM|
|Type of Recruitment||Exempt-Non Merit|
|Salary||Yearly: $72,188.00 - $86,625.00|
|Shift Hours||8:00am - 4:30pm|
|Agency||DTI/Operations Office/MS O365|
William Penn Building: (801 Silver Lake Blvd, Dover, DE, 19904)
|Contact Name||Human Resources|
Looking for a rewarding career in the fast-paced technology industry? Look no further!
The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.
In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.
To learn more visit DTI’s Website at https://dti.delaware.gov/
Due to the current COVID-19 (coronavirus) outbreak, DTI has implemented temporary telecommuting arrangements for newly hired employees whose job duties are conducive to working from home. These arrangements are expected to be short term and will be monitored by DTI supervisors.
Principal responsibilities include overall management of the Microsoft Office 365 product line; contract management, financial and quantitative analysis, relationship management, strategic planning, value engineering, team leadership, and project management. Position will be responsible for applying creative energies to resolve problems and issues, and to manage and develop vendor relationships and solution implementation. Responsibilities also include applying and encouraging leading edge thinking; prioritizing value-adding initiatives by managing a Governance structure that includes end-users, a Center of Excellence and an Executive Committee. Delivering consistent policies and procedures across all consumed resources, ensuring the continued adherence to security policies and procedures and providing close technical management of the process and managing/mentoring software development, project management, or quality assurance team members.
Responsibilities will include managing the software development life cycle, release management, assisting client agencies in development of IT strategic planning and adoption of services, resource planning, service – process – operational and staffing readiness, and generally overseeing the planning, implementation and lifecycle of application enhancement projects.
The ideal candidate must be a fast learner with excellent communication, documentation, and follow-up skills, and must be comfortable speaking in front of audiences, technical and non-technical alike, at all levels of the organization. The ideal candidate must be able to resolve conflicts within the team and interface directly with other Managers, Directors, and counterparts in other agencies in order to accomplish stated objectives. The ideal candidate must be able to work with minimal supervision as part of a multidisciplinary team. The ideal candidate will have lead or been a part of an O365 deployment with a deep understanding of the O365 products and associated support services.The Service Delivery Engineer for Microsoft O365 will report to the DTI Director of Enterprise Collaborative Services.
Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified.
Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
As a condition of employment, all employees must certify that they are fully COVID-19 vaccinated; be required to test for COVID-19 on a weekly basis; or request an exemption from the COVID-19 vaccination(s) due to health or sincerely held religious beliefs or practices and be COVID-19 tested weekly by September 30, 2021, or if hired after September 23, 2021, during their initial week of employment. This will be in effect until further notice..More information can be found at
All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources web page.
DTI does not provide employment-based sponsorship.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.