Legislative Information Systems Administrative Assistant

Supervision is provided by the IT Director for the Delaware General Assembly. Duties include liaising between end users and the Department of Technology and Information’s (DTI) Service Desk. Duties include reviewing outstanding service requests and providing information to fill gaps, assisting with gathering information for procurement and keeping inventories for supplies, learning, coordinating with AV techs as the support the conference room AV equipment and being POC for end users, running basic test cases for QA as needed, and other duties as determined by the IT Director.  Principal contacts are with Director and Deputy Director of IT.

This class is responsible for performing work in three distinct areas:

• Providing information resource knowledge and assistance to Legislative personnel engaged in workflow processes of the Legislative Information Systems (LIS).
• Providing communication and clarification on behalf Legislative personnel.
• Providing administrative support to the Director and Deputy Director of LIS.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Provides informational details with the purpose of filling gaps between end users and DTI service desk for efficiency of issue resolution.
• Provides information and research to assist in the procurement of supplies related to IT, as well as inventory of those supplies.
• Provides coordination, documentation, and management of the AV equipment throughout the building. Interacts with end users concerning issues and their resolution.
• Assists with general software quality assurance where basic test cases can be run and recorded.

Knowledge, Skills and Abilities
The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements for all positions in the class series; therefore, the KSA’s listed are not exhaustive or necessarily inclusive of the requirements of every position in the class.

• Knowledge of administrative support practices and procedures.
• Knowledge of grammar, punctuation, spelling and composition.
• Knowledge of the theory, components, configuration, and operation of computer peripheral equipment.
• Skill in coordinating agency/program operations.
• Ability to establish and maintain effective working relationships.
• Ability to communicate clearly and concisely.
• Ability to verify accuracy of information, resolve discrepancies and follow-up on outstanding activities.
• Ability to establish and maintain effective working relationships.
  

Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. One year experience in administrative duties including record keeping, documenting, and interacting with vendors.
2. Six months experience in using standard computer software programs for word processing, spreadsheets, or databases.
3. Six months experience operating computer peripheral equipment including printers and audio/visual equipment.
4. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
5. Knowledge of computer technology, computer components.
6. Knowledge of customer service methodologies.

The application and resume are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the resume to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.