Tax Collection Manager

Limited Term – Not to exceed 2 years

Recruitment #092922-MABZ62-600600

Summary Statement

The incumbent in this class is responsible for organizing, directing and managing the operations of the Bureau of Tax Collections, including planning and implementing efficient and cost-effective tax accounting, collecting and computer activities.

  • Manages, through intermediate supervisors, 3-4 operating sections with a total complement of 25-35 supervisory, professional, technical and clerical personnel, which may be supplemented by seasonal employees.
  • Manages between 60-100 million in accounts receivable; collects between 15-18 million annually.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Confers with Attorneys, Corporate Officers and taxpayers in the interpretation of tax law liabilities.
  • Develops and oversees the implementation of special Billing and Collection programs to enhance revenue gains for the Division.
  • Designs procedures and changes for the enhancement of the computer system.
  • Evaluates and approves abatements, corrections, assessments, write-offs, offers of compromise, uncollectible and tax warrants.
  • Reviews complex cases in order to determine if tax law has been properly applied.
  • Provides training on new computer systems, both in and outside of the bureau, and how they pertain to Billing and Collections system.
  • Recruits, trains, supervises and evaluates the performance of subordinates.
  • Determines capital expenditures to properly supply the bureau with adequate resources.
  • Manages the integration of outside collection personnel into the bureau's phone power operations.
  • Manages the enforced collection of business and personal taxes to include the account management and support services such as wage attachments, bank account seizures and seizure of personal property.
  • Prepares and designs a variety of reports for submission to the Director, Deputy Director and Assistance Director concerning production, quality assurance systems, status of projects and computer program development and maintenance.

Job Requirements

JOB REQUIREMENTS for Tax Collection Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
  1. Three years experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the system's actions and determining critical system performance to ensure applications meet user needs.
  2. Three years experience in tax liability determination which includes analyzing and evaluating tax records in order to determine tax liability in accordance with federal or Delaware tax laws, rules, and regulations.
  3. Three years experience in debt collection in accordance with federal and state laws, rules and regulations.
  4. Six months experience in contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.
  5. Knowledge of operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. 

Selection Plan

10/17/2022 Application Review
10/24/2022 Tentative Interview Date