Judicial Operations Manager

(This position is exempt from the State of Delaware Merit System)

Recruitment #092622-J72278-20300

Summary Statement

This position is the Department Head of the Problem-Solving Courts Division and directly supervises other staff.  The incumbent must be able to perform the duties assigned to the position while overseeing a very demanding, fast-paced work area.  The position requires the incumbent to have knowledge of and/or the ability to perform a vast array of court-related responsibilities such as: Use Judicial Information Center (JIC), Delaware Criminal Justice Information System (DELJIS), Automated Sentence Order Project (ASOP) & Contexte.

Preferred Qualification

1. Prior knowledge, experience or education in a human-services related field (i.e., criminal justice, psychology, social work).

Essential Functions

Duties in this position include, but are not limited to, the following:

  • Receiving and processing all referrals for Mental Health Court (MHC) and Veteran’s Treatment Court (VTC).
  • Facilitating monthly meetings with partners such as Probation, TASC, and the Commissioner.
  • Maintain all MHC and VTC files.
  • Maintain spreadsheets for all participants in MHC, VTC, Re-Entry, and Involuntary Commitments.
  • Maintain and prepare statistics of all Problem-Solving Courts to include entries, graduations, and terminations.
  • Track recidivism rates based on specific parameters.
  • Participate in conferences, classes, and meetings to coordinate and better serve the participants and community.
  • Overseeing Involuntary Civil Commitments including uploading complaints, generating case captions, and scheduling events.
  • Communicate with outside agencies including the DOJ, private attorneys, and hospitals such as Meadowwood and Delaware Psychiatric Center.
  • Overseeing the Court’s docket that tracks individuals with pending competency evaluations and competency issues.
  • Meet monthly with Judges and/or Commissioners to review the docket and provide specific case information.
  • Organize and prepare for quarterly meetings with the President Judge to discuss individuals included in the “Special Needs Population.”
  • Monitor individuals in this population and perform updates when additional information is available.
  • Overseeing the processing of CCDW(s), Tracking stats – monthly & annually.
  • Track Juvenile and Re-Entry stats.
  • Overseeing the processing of Gun Relinquishment(s) and enters information into JIC/DELJIS.

Job Requirements

Minimum Qualifications: Resumes may not be substituted for the application. Applicants must meet each of the following qualifications. Failure in any one area will result in a rating of “not qualified.”

1. Three years’ experience in legal case flow management, which includes managing cases as they move through the legal process. 
2. One-year experience in interpreting laws, rules, regulations, standards, policies, and procedures. 
3. One-year experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. 
4. One-year experience in narrative report writing & statistical preparation.
5. One year experience in staff supervision, which includes planning, assigning, reviewing, and evaluating the work of others. 
6. Ability to communicate courteously and effectively, both verbally and in writing.

Additional Posting Information

Attachments to Applications:
  • Please do not submit copies of evaluations, letters of reference, training certificates, or college transcripts unless requested. 
  • If supplemental information is requested by the posting, be sure to include it when you submit your application prior to the closing date.
  • Applications or additional information will not be accepted after the closing date.
  • Resumes will not be accepted unless accompanied by the application.

Conditions of Hire

  • A satisfactory criminal background check is required as a condition of hire and to maintain employment.
  • Direct deposit of paychecks is required as a condition of employment.


  • Full-time New Castle County State of Delaware Judicial Branch employees are eligible for FREE parking!
  • This position may be eligible for an Alternative Work Schedule or to Telework after successful completion of the employee’s initial probationary period.
  • To learn more about the comprehensive benefit package please visit the website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. 

TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.