Chief of Driver Services

This class is responsible for planning, implementing, directing and evaluating statewide driver services programs.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Monitors, evaluates and analyzes driver services programs, procedures and the delivery of services provided by agency staff and private industry through special studies, interaction with employees and contractors, progress and statistical reports from staff, and investigating complaints.
   
• Plans, develops, implements and directs statewide driver services programs including requesting and reviewing driver safety and improvement program proposals from private industry; negotiating and writing contracts; recommending and justifying program content, costs and selected contractor; developing and implementing new/revised policies and procedures; and coordinating agreements with other states for driver license and improvement activities.
   
• Develops long-range objectives; implements performance metrics to ensure the achievement of strategic goals.
   
• Adopts new procedures to improve staff productivity and customer service.
   
• Implements complex federal legislation such as Real ID. 
   
• Plans, assigns, reviews and evaluates the work of subordinate personnel.
   
• Develops, prepares, justifies and controls the Driver Services budget.
   
• Participates in labor/management contract negotiation meetings.
   
• Interfaces, orally and/or in writing, with attorneys, law enforcement agencies, public safety organizations on a state and national level, private industry, media and the public to exchange information, increase public awareness, resolve problems/complaints, and to establish programs, procedures and requirements for driver services functions.
   
• Drafts legislation to enable Division to stay with current state-of-the-art concepts in driver licensing and driver improvement and compliance with state and federal laws.  Reviews, evaluates and analyzes existing, proposed and newly enacted laws and advises superior on feasibility of implementation and impact on current laws, regulations, programs and operations.
   
• Develops and conducts training programs for DMV staff.
   
• Compiles reports relating to driver licensing, driver improvement and commercial driver licensing.

JOB REQUIREMENTS for Chief of Driver Services
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in interpreting motor vehicle and/or driver license issuance laws, rules, regulations, standards, policies and procedures.
2. Six months experience in budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.
3. Six months experience in planning, developing, implementing and evaluating programs.
4. Six months experience in developing policies and procedures.
5. Knowledge of operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.