State Service Center Administrator

Recruitment #091622-MDBB04-351200


Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit today!

Summary Statement

Assesses and analyzes community needs, identifies needed service, recruits agencies to deliver service and negotiates service provisions with State, Federal, Local, Non Profit agencies.  Develops, evaluates and manages programs; manages, recommends and implements program policies and procedures; supervise professional/ support staff and work; conducts stakeholder mapping to identify community leaders and identifies community needs; participates in the annual strategic planning process, compiles/analyzes reports and coordinates services.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Assesses and analyzes community needs, identifies needed services, recruits agencies to deliver services and negotiates service provisions with agencies. 
  • Conducts stakeholder mapping to identify community leaders to engage in the center. 
    Develops and facilitates focus groups consisting of legislators and representatives from schools, churches, businesses, civic organizations and non-profit groups to identify and meet community needs. 
  • Develops, evaluates, and manages programs including pilot programs to maximize use by clients and meet service needs. 
  • Develops, evaluates, recommends and implements new and revised operational, program, and safety/security policies, procedures and plans.
  • Manages a central intake function (pre-screening, assessment, and eligibility) to provide for service integration, coordination of client services, and client case management.
  • Supervises the work of state service center staff providing services such as emergency assistance, community resource assistance, rental assistance, utility payment assistance, housing energy efficiency assistance, kinship care assistance, diabetes medicine/supplies assistance, client transportation, and centralized clerical support.
  • Recruits prospective tenant agencies for the center, negotiates tenant contracts, allocates space for agencies’ use, performs maintenance inspections, oversees maintenance performed, interacts with contractors/vendors, implements preventive maintenance and security measures to ensure facility safety, security, and cleanliness for clients, center staff, and tenant agencies’ staff.   
  • Prepares grant requests, monitors expenditures of grants and funds from federal and community sources and the accounting and collection of fees/monies for clients in programs requiring client payment, solicits additional funding from current community partners when needed, identifies and obtains other sources for funding, and completes required financial reporting. 
  • Assesses and identifies needs, compiles cost projections and estimates, and drafts, justifies, recommends, and monitors the center’s operating budget including facility capital improvement monies. 
  • Conducts meetings with provider agencies and center staff to discuss problems and possible solutions and relay new and/or revised policies and procedures.
  • Reviews appeals from clients, evaluates all information, meets with clients, and makes a determination in accordance with applicable laws, rules, regulations, policies, and procedures.
  • Promotes programs/services by attending local health fairs, community events, and community organization meetings, and providing informational presentations.
  • Prepares reports and maintains and oversees maintenance of required records.

Job Requirements


JOB REQUIREMENTS for State Service Center Administrator
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
  2. Six months experience in program evaluation such as evaluating programs and services to identify problems, determine compliance and evaluate the effectiveness and efficiency to ensure program goals and overall objectives are met.
  3. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
  4. Six months experience in budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.
  5. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.

Additional Posting Information

Due to a new requirement from the Centers for Medicare & Medicaid Services (CMS) the following mandate is effective January 27, 2022: As a condition of employment, employees providing health care services and/or support services in covered facilities must show proof that they have received the dose of a single J&J dose or the 1st dose of Moderna/Pfizer two-dose vaccine effective date January 27, 2022, and proof of the single J&J dose or the 2nd dose of Moderna/Pfizer two-dose vaccine by February. 28, 2022. Employees may not provide any care, treatment, or other services until proof is provided.  Based on CMS guidance, the date for compliance may extend into March due to the health care facilities high vaccination rate of staff.  If you accept a position with the facility, your Human Resources representative can provide more guidance.  The only exception to these requirements is for those employees granted medical or religious exemptions from the COVID-19 vaccine as recommended by the Centers for Disease Control and Prevention, which may require weekly COVID-19 testing. This will be in effect until further notice.  More information can be found here

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.