Senior Systems Software Specialist

Recruitment #091422-MADZ21-350100


Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

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Summary Statement

The incumbent is responsible for installing, monitoring, modifying and maintaining complex operating systems and database software platforms, including SQL, MySQL and Oracle servers required for the efficient operation of enterprise information technology architecture. The incumbent will have database administration duties, including setting up and managing databases, database backups, database scripting, database performance tuning and optimizing and log monitoring. The incumbent is also responsible for the development and implementation of associated procedure policies

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Installs, maintains, modifies, diagnoses and debugs the software which controls an enterprise computing environment, including the operating system, databases, telecommunications and security functions.

  • Identifies degradation of system performance and takes corrective action to bring performance in line with established benchmarks.

  • Develops, implements and monitors policies and procedures associated with enterprise information technology architecture and monitors levels of compliance.

  • Plans for projected software requirements and increased hardware and storage capacity.

  • Acts as team lead with other technical staff to resolve database and operating system software problems by assigning and reviewing work and providing training, technical assistance and guidance.

  • Provides technical consulting services on an intra and inter agency basis.

  • Analyzes application programs, database routines and web service calls for efficient operation.

  • Evaluates hardware and software and makes recommendations for purchase.

  • Writes reports such as monthly progress, product performance, status, response time, capacity, etc.

  • May be responsible for insuring the creation of back-up data and archival storage.

  • May be responsible for data processing security, employing encryption and audit functions.

Job Requirements

JOB REQUIREMENTS for Senior Systems Software Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Six months experience in planning, configuring, and administering enterprise computer system software, hardware and related components which includes performance optimization, utilization and monitoring; information security; and component connectivity.
  2. Three years experience in planning and implementing infrastructure upgrades for enterprise computer system software and database management systems.
  3. Three years experience in information systems analysis and design.
  4. Three years experience in developing information technology policies or procedures.

Additional Posting Information

Due to a new requirement from the Centers for Medicare & Medicaid Services (CMS) the following mandate is effective January 27, 2022: As a condition of employment, employees providing health care services and/or support services in covered facilities must show proof that they have received the dose of a single J&J dose or the 1st dose of Moderna/Pfizer two-dose vaccine effective date January 27, 2022, and proof of the single J&J dose or the 2nd dose of Moderna/Pfizer two-dose vaccine by February. 28, 2022. Employees may not provide any care, treatment, or other services until proof is provided.  Based on CMS guidance, the date for compliance may extend into March due to the health care facilities high vaccination rate of staff.  If you accept a position with the facility, your Human Resources representative can provide more guidance.  The only exception to these requirements is for those employees granted medical or religious exemptions from the COVID-19 vaccine as recommended by the Centers for Disease Control and Prevention, which may require weekly COVID-19 testing. This will be in effect until further notice.  More information can be found here

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.




To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.