ERP Systems Specialist

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

The incumbent in this positions primary function would be to the Background Check Center (BCC) customer service and the processing of background checks through the BCC.  The incumbent will observe work processes and gather data relating to operational  practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.  Telephone calls are received via 3 different telephone lines and 3 emails.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Coordinates with managers, technical staff, and contracted staff  to troubleshoot and correct system errors and schedule system development, enhancement, testing, and implementation; initiates program maintenance requests and provides data requirements to technical staff throughout the design and programming phases of a project.
   
• Trains staff/system users in various systems and enhancements/modifications to the system and programs; certifies competency of those trained and determines those aspects of the information system that will be accessible to staff/customers.
   
• Coordinates, oversees, and participates in the testing of new/modified computer program enhancements by creating test data, analyzing the system's action and determining critical system performance to ensure applications meet user needs.
   
• Recommends and maintains information system education and training programs to include guidelines, manuals and similar documentation.
   
• Provides liaison between technical staff, contractors, vendors, and agency staff and informs users regarding system operations problems, changes, corrections, enhancements and new features.
   
• May supervise technical support staff.
   
• Assists in maintaining security for the information system by assigning user security codes, restrictions and accessibility of information to authorized users.

JOB REQUIREMENTS for ERP Systems Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the systems actions and determining critical system performance to ensure applications meet user needs.
2. Knowledge of presenting training or education courses.
3. Knowledge of database management concepts and systems development lifecycle methodology.
4. Knowledge of conducting information systems needs and requirements analysis.

As a condition of employment, all employees must certify that they are fully COVID-19 vaccinated by September 30, 2021; or be required to test for COVID-19 on a weekly basis starting on September 30, 2021; or request an exemption from the COVID-19 vaccination(s) due to health or sincerely held religious beliefs or practices by September 30, 2021.  If hired after September 23, 2021, these certifications or requests must be completed during their initial week of employment. This will be in effect until further notice.  More information can be found here.

Criminal background check: A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at Delaware State Jobs.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.