Education Services Manager

This position is EXEMPT from the State of Delaware Merit System.

Recruitment #090225-MUAH03-350800

Go Back View Benefits

Introduction

Make a Difference with DVI

Join the Delaware Division for the Visually Impaired (DVI), where our mission is to empower Delawareans with visual impairments through educational, vocational, and technical support. We're looking for dedicated professionals to help us drive innovation and foster independence. Be part of a dynamic team committed to real change—Apply today and shape the future with us!

For more information, please visit https://dhss.delaware.gov/dhss/dvi/ today!

Summary Statement

The Division for the Visually Impaired (DVI), within the Delaware Department of Health and Social Services (DHSS), is seeking an experienced Education Services Manager to oversee the daily operations and administrative functions of its statewide Education Program. This position manages administrative staff, supports specialized instructional teams, ensures compliance with state and federal education mandates, and streamlines systems to improve program efficiency. The ideal candidate will be a detail-oriented organizer, strong communicator, and team leader who is passionate about supporting educational services that empower Delawareans with visual impairments to achieve independence and success. Join us in making a meaningful difference through leadership, advocacy, and effective program management.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Plan, coordinate, and manage all aspects of regional, divisional, or departmental office operations.
  • Interpret, explain, and ensure compliance with state, federal, and departmental policies, procedures, and mandates (e.g., IDEA, ESSA, Delaware Code Title 14).
  • Oversee administrative support, communications, and operational services including records management, facilities, inventory, mail distribution, technology/equipment troubleshooting, and related agency-specific functions.
  • Conduct research and analyze data to make recommendations on workflow, staffing, program performance, and resource utilization.
  • Monitor workflow, deadlines, and performance measures; recommend improvements to office practices, procedures, and systems.
  • Oversee and modernize information systems, databases, and recordkeeping systems.
  • Draft, manage, and distribute communications and program materials for public and internal use.
  • Support contracting, procurement, and budget monitoring processes; assist with fiscal planning.
  • Supervise and support administrative staff, including planning, assigning, reviewing, evaluating, coaching, and training.
  • Communicate effectively with executives, leadership, staff, clients, customers, and school district partners to resolve issues and ensure smooth operations.
  • Perform other related duties as required.

Job Requirements

Job Requirements for Education Services Manager
  • Bachelor’s degree in Business Administration, Education, Public Administration, or a related field;
OR
  1. Two years of experience in education program coordination, program management/administration, or office management.
  2. Six months of supervisory experience overseeing administrative or program staff, including performance evaluation and staff development.
  3. Six months evaluating programs to identify barriers, noncompliance, and effectiveness, ensuring services meet consumer and community needs. 

Additional Posting Information

This position is Exempt from the State of Delaware Merit System

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Criminal background check: A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and resume are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the resume to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.