State Human Resource Analyst I,II, III

State HR Analyst – Medicare Member Support

Recruitment #082922-MACL01-160500

Summary Statement

Multiple positions to assist with implementation of a new Medicare retiree health benefit plan.  Duties include providing customer service and general administrative support within the Office of Pensions including greeting Medicare retirees and answering Medicare retiree benefit questions and inquiries, and analysis and resolution of insurance enrollment and discrepancy reporting.  Flexible work schedules up to 29.5 hours per week.

Essential Functions

Professional human resource work is characterized by the application of human resource theories, principles and models to support the administration of human resource functions; as well as the use of knowledge, discretion, consultation and independent judgment in applying and/or interpreting human resource laws, rules, regulations, standards, policies and procedures to address a variety of human resource activities, challenges, issues and assignments.  Work often involves review, evaluation, consultation, and recommendations of specific courses of action to be taken, through collaboration with employees, supervisors, managers, and others, and in compliance with human resource laws, rules, regulations, standards, policies and procedures. 

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed.

  • Provides technical guidance, policy and procedure interpretation, eligibility determination, consultation and recommendations to current and retired employees, applicants, management, human resource staff, vendors, or others in the assigned human resource function(s).

  • Interprets, explains and ensures compliance with state and federal laws, rules, regulations, standards, policies and procedures.

  • Analyzes and evaluates requests, inquiries, challenges or practices; makes determinations and defines solutions, options and alternative action as appropriate that ensure equity and/or appropriate and consistent interpretation of laws, rules, regulations, standards, policies and procedures.

  • Anticipates broad implications of actions/recommendations and defends recommendations and decisions.

  • Conducts research which includes collecting, analyzing and interpreting a variety of data and reports from multiple sources, obtaining and clarifying information, verifying accuracy and troubleshooting discrepancies, reviewing precedents and past decisions, and presenting findings.

  • Conducts studies and projects and presents findings.

  • Prepares and analyzes a variety of statistical and narrative reports and may calculate and report on data for payroll, pension, compensation, benefits or other related transactions.

  • Utilizes automated human resources information systems or other computerized systems to research and report on data; may perform quality reviews of data in systems.

  • Participates in meetings, conference calls and/or presentations.

  • May contact outside parties such as vendors, contractors or other entities to gather data and resolve inquiries or issues.

Job Requirement Series

JOB REQUIREMENTS for State Human Resource Analyst I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Applicants must possess at least one of the following:

  •  Possession of a Bachelors degree or higher.
           OR

  • One year of professional human resource experience.
           OR

  • Two years’ experience in performing paraprofessional or administrative support work for a human resource function. A Statewide Human Resource Certification or professional human resource certification may substitute for one year of experience.

JOB REQUIREMENTS for State Human Resource Analyst II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Applicants must possess at least one of the following:

Possession of a Bachelors degree or higher.
    OR

    Two years of professional human resource experience.

    OR

    One year of professional human resource experience AND a Statewide Human Resource Certification or professional human resource certification.

    In addition to the above requirement, applicants must meet all of the job requirements below:

    2. One year of experience in performing human resource analysis and consultation in support of a human resource function.
    3. One year of experience in providing guidance, direction and recommendations to employees, management or others on inquiries and/or challenges.
    4. One year of experience in interpreting human resource laws, rules, regulations, standards, policies and procedures.
    5. One year of experience in researching, analyzing and interpreting data and presenting findings.


    JOB REQUIREMENTS for State Human Resource Analyst III
    Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

    1. Applicants must possess at least one of the following:

    Possession of a Bachelors degree or higher.

    OR

    Three years of professional human resource experience.

    OR

    Two years of professional human resource experience AND a Statewide Human Resource Certification or professional human resource certification.

    In addition to the above requirement, applicants must meet all of the job requirements below:
      2. Two years’ experience in performing human resource analysis and consultation in support of a human resource function.
      3. Two years’ experience in providing guidance, direction and recommendations to employees, management or others on inquiries and/or challenges.
      4. Two years' experience in researching, analyzing and interpreting data and presenting findings.
      5. One year of experience in ensuring compliance with human resource laws, rules, regulations, standards, policies and procedures.

      Additional Posting Information

      This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.

      This posting may be closed on or before 02/25/2023 upon filling the vacant position(s).

      Conditions of Hire

      Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

      Selection Process

      The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

      Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at Delaware State Jobs.

      Accommodations

      Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

      The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. 


      Click on a link below to apply for this position:

      Fill out the Supplemental Questionnaire and Application NOW using the Internet.
      Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.