Social Service Senior Administrator

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

The Quality Assurance (QA) Social Service Senior Administrator is a senior management role responsible for overseeing the Division of Social Services’ quality assurance processes and ensuring the agency’s eligibility, case processing, case management, Information Technology systems meet State and Federal standards. This role develops and implements quality strategies, leads teams, and collaborates with other divisions and departments to drive continuous improvement in quality.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Developing and Implementing Quality Assurance Strategies: This includes defining quality standards, creating quality management systems, and establishing processes for monitoring and improving quality.
• Leading and Managing Quality Teams: Oversee QA managers and staff, providing guidance, training, and support to ensure the team is effective and efficient.
• Ensuring Compliance: Ensure that the DSS work product and processes comply with relevant regulations, standards, and internal policies.
• Driving Continuous Improvement: This involves identifying areas for improvement, implementing corrective actions, and fostering a culture of quality throughout the organization.
• Collaborating with others: The QA Senior Administrator builds collaborative working relationships with DSS teams, federal partners, Vendors, and other DHSS divisions and departments, to integrate quality into all aspects of the work of DSS.
• Monitoring and Analyzing Quality Data: This includes tracking key quality metrics, identifying trends, and using data to drive decision-making.
• Budget Management: Manage the budget for the quality assurance department.
• Vendor Management: Manage relationships and contracts with external vendors and ensuring their quality standards are met.
• Reporting and Communication: Communicate quality status and performance to senior management and other stakeholders.

JOB REQUIREMENTS for Quality Assurance Social Service Senior Administrator

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and RESUME are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the RESUME to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.  You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.