Communications Systems Manager

Open to the State of Delaware DSHS Merit Employees Only

Recruitment #081826-MFAA05-450100

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Summary Statement

This level manages Communications Systems Specialist work at the division level, including the configuration, installation, removal, repair, modification, and alignment of communications systems and related equipment, for state, county, and municipal government agencies, and fire and emergency medical services. Work is distinguished from previous levels by managing communications systems infrastructure through supervisory staff that directly report to this class.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

  • Performs technical electronics work to ensure the operation and maintenance of the state’s communications systems such as 800 MHz digital radio and microwave communications systems, analog, conventional, and digital trunked radio systems, and public address systems; and related equipment such as mobile, portable, rugged, and durable radios, base stations, repeaters, scanners, antennas, towers, 911 consoles, controllers, vehicular adapters, emergency lighting, cameras, microphones, headsets, amplifiers, speakers, radar and VASCAR equipment, and sirens. 

  • Configures, installs, removes, repairs, modifies, and aligns communications systems and related equipment, hardware, software, and peripheral devices, wiring, and cabling, ensuring connectivity and functionality.

  • Conducts regular monitoring and testing to ensure performance and reliability.

  • Delivers customer service and technical support to users, which includes responding to and resolving inquiries, requests, and other problems. 

  • Identifies, troubleshoots, diagnoses, and resolves technical issues, errors, or malfunctions. May work with vendors and contractors on maintenance and repair of equipment due to warranty and maintenance agreements. 

  • Plans, schedules, tests, and installs regular software and hardware updates, upgrades, or enhancements and integrates into existing systems.

  • Uses a variety of specialized and diagnostic tools and test equipment, including computers and related software, to program, install, optimize, maintain, and troubleshoot systems.

  • Completes continuing education and stays updated on advancements in related technology and industry best practices.

  • Requisitions, processes, and controls inventory, and maintains records, logs, and databases of maintenance work and related activities. 

  • Performs other related duties as required.

Job Requirements

Communications Systems Manager

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:


  1. Three years' experience in interpreting Federal Communications Commission (FCC) laws, rules, regulations, standards, policies and procedures. 
  2. Two years' experience in managing a communications systems maintenance operation. 
  3. Two years' experience in anticipating and resolving challenges and risks, and improving compliance of communications systems.
  4. One year of experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others. 
  5. Six months experience in budget, grant, or contract administration such as developing, monitoring, and controlling budgets, grants or contracts. 
  6. Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

A satisfactory fingerprint-based background check administered by the Delaware State Police is required as a Condition of Hire. 

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. 

Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. 

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. 


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Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.