Recruitment #080924-MABT03-250501
Opening Date | 8/13/2024 12:00:00 AM |
---|---|
Closing Date | 8/27/2024 11:59:00 PM |
Type of Recruitment | Open Competitive |
Salary | Yearly: $55,182.00/Min - $68,978.00/Mid |
Salary Plan | M37 |
Pay Grade |
16 |
Shift Hours | 8 a.m. - 4:30 p.m. |
Employment Type |
Actual Vacancy |
Employment Term |
Regular |
Agency | Accounting/Service Desk |
Location(s) |
Webb Building-Finance: (820 Silver Lake Blvd, Dover, DE, 19904) |
Contact Name | Dept of Finance/Human Resources |
Contact Phone | 302-220-5716 |
Telework Eligible | Yes |
This position provides an elevated level customer service to
First State Financial (FSF) users statewide by answering phone calls and
responding to emails. The individual will log service desk tickets for user
inquiries, system password resets, and system or document processing issues.
They are responsible for resolving or escalating the tickets to the appropriate
subject matter expert. The incumbent in this position will be trained and then
be expected to understand all 13 FSF Modules. Other duties include maintaining
training schedules and completion records to ensure FSF security requirements
are met.
The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.
The Division of Accounting may offer remote work and
flexible schedules where appropriate. These options will be discussed during
the interview and are dependent on position responsibilities.
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.