Unemployment Insurance Benefits Supervisor

Recruitment #080822-MDDZ64-600600

Summary Statement

A class incumbent directs and coordinates the activities of the staff involved in the monetary determinations of claims and the processing of federal and combined wage claims to meet accuracy and timeliness guidelines.

  • Supervises 4-6 employees.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Direct and coordinate the daily work of the technical and clerical staff responsible for making monetary eligibility determinations and processing federal and combined wage claims:  plan, assign and review work, evaluate employees.
  • Train employees in proper work methods and on changes in unemployment compensation laws, guidelines, and office procedures.
  • Authorize the monetary eligibility of State and Federal claims by calculating the wage credits and then determining the weekly and maximum benefit amounts.
  • Interpret and direct the application of new and revised policies and procedures.
  • Review and authorize potential charges to other states involved in combined wage claims with Delaware as the paying state.
  • Review and authorize potential tax charge statements to reimbursable employers, i.e. claims involving state, public and non-profit employers.
  • Assist Local Office Managers and their staff in interpreting the more complex areas of unemployment compensation law and regulations.
  • Identify divisional problems and make recommendations for improvement or modification to superior.
  • Participates in divisional management work groups, and task forces to review current regulations and procedures, develop new office policies, procedures, and make recommendations regarding the utilization of manpower.
  • Notify the local offices regarding invalid and cancelled claims, overpayments, adjustments, and incomplete data.

Job Requirements

JOB REQUIREMENTS for Unemployment Insurance Benefits Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Six months experience in interviewing which includes using structured or unstructured interview techniques to obtain facts, explore issues and identify courses of action.
  2. Six months experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings. 
  3. Six months experience in determining compliance with laws, rules, regulations, standards, policies and procedures.
  4. Knowledge of quality improvement which includes evaluating the quality of services, identifying problems and needs and recommending corrective action and improvements to ensure optimum service delivery, goals and objectives are met and ensure compliance with applicable laws, rules, regulations and standards.
  5. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.


To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at Delaware State Jobs.


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.