Community Relations Officer

 

DOT – Motor Vehicles

The mission of the Division of Motor Vehicles is to provide excellence in transportation by providing courteous and efficient service to the public while protecting Delaware residents by establishing the validity of licensed drivers and ensuring safe and non-polluting vehicles are operated on Delaware roadways. Also, by providing a safe, efficient and environmentally sensitive Toll network that offers a variety of convenient, cost-effective options for processing all vehicular traffic.

Click here to learn more about DelDOT Motor Vehicle Division.

This incumbent will be expected to provide excellent customer service, respond to escalated inquiries, attend on and off-site events which may occur at night and on the weekends, assist with designing graphics for a variety of platforms, help manage and monitor the Division's social media channels, create and edit brochures and forms, and provide internal support for the Division. Experience in graphic design, photography, marketing, advertising, social media, customer service and writing for numerous situations is required.

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Gathers, organizes, and formats information related to an agency's goals, objectives and services.
   
• Promotes an agency's image consistent with the overall direction of the agency.
   
• Coordinates timely and accurate responses and information to citizens, community groups or governmental agencies.
   
• Encourages participation in the use of agency services.
   
• Coordinates and conducts public meetings, media events or educational programs.
   
• Ensures a mutual sharing of information with other agencies, media and the general public. 
   
• May supervise staff.

JOB REQUIREMENTS for Community Relations Officer
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in public relations or media relations to establish and promote a positive image and inform or influence specific audiences through the use of internal and external communications such as public forums, print or electronic media, speech writing, writing/editing, marketing, advertising, or special events.
2. Six months experience in gathering, organizing, formatting, translating, or interpreting information into forms more easily understood by the media or public, and disseminating the information through the use of print, broadcast or electronic media. 
3. Six months experience in public speaking which includes gathering, preparing and presenting information to the public or media groups.
4. Six months experience in developing, planning and directing public events, campaigns, programs, or services to meet community needs.
5. Knowledge of developing policies, procedures or programs for dissemination of information to the public or media groups. 

All applicants invited to interview must present a portfolio of your work in either print or electronic format. You must provide your own electronic device to do so.  No external storage devices/flash drives will be accepted.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.  You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.