Unemployment Insurance Quality Control Auditor

Recruitment #080322-UBAZ05-600600

Summary Statement

A class incumbent investigates randomly selected claims to identify benefit errors and their causes so that corrective action can be taken. The Unemployment Insurance Quality Control Auditor will investigate randomly selected claims to identify benefits errors and their causes so that corrective action can be taken. This position might require travel throughout Sussex county to perform in-person employer audits. The incumbent will be required to attend at least 90 days mandatory training at the Department of Labor Fox Valley Office in Wilmington. A state vehicle will be provided through the duration of training.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Review agency records to determine compliance with applicable regulations. 
  • Perform audits of manual and computer payroll records to verify reported claimant quarterly wages, earnings, deferred compensation, taxable benefits and payroll deductions. 
  • Confer with employers or their representatives to discuss findings and respond to questions. 
  • Prepare written report on employer audit reviews and findings and responds to employer questions. 
  • Complete wage verification forms to determine if benefit payments were properly paid; compute over and underpayments and determine fraud or misinterpretation of unemployment regulations. 
  • Conduct sensitive, confidential interviews with claimants, educational institution staff, doctors, hospitals, public officials, various agencies to determine eligibility or disqualification issues and to verify job search activities. 
  • Complete all case review documents and prepares narrative statement of findings, citing legal bases for proper determination. 
  • Code case data; enter data into computer. 
  • Utilize system data bases to access necessary information to review cases. 
  • Attend appeal hearings on audited cases to testify as a witness.

Job Requirements

JOB REQUIREMENTS for Unemployment Insurance Quality Control Auditor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Six months experience in accounting using Generally Accepted Accounting Principles (GAAP).
  2. Six months experience in auditing financial records and documents in accordance with Generally Accepted Auditing standards, including assessment of internal and external controls.
  3. Six months experience in computer assisted auditing which includes using computer programs to analyze data, select, manipulate and sort data, perform calculations, select audit samples and print reports.
  4. Six months experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
  5. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
  6. Six months experience in narrative report writing.

Conditions of Hire

Applicants must be legally authorized to work in the United States.


To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at Delaware State Jobs.


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. 

Selection Plan

08/19/2022 Application Screening