Telecommunications/Network Technician I - IV

Service Desk/Desktop Tech

Recruitment #071122-MADF01-370100

Summary Statement

This is full performance level of telecommunications technician performing journey level technical procedures in customer support, maintenance and/or administration of a local area network. Provides IT customer service/technical support to end users through diagnosis, troubleshooting and tracking of incidents/requests, report status and system outage notifications to customers, tech staff, and management. Maintains robust/accurate knowledge base and inventory repositories. Provides onsite/hands-on & remote PC/peripheral equipment troubleshooting, repair and installation support. Planned IT Centralization may change work location. May participate in an after-hours on call rotation, as required. Will be rated a Technician I, II, III, or IV based on qualifications.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

TELECOMMUNICATIONS/NETWORK TECHNICIAN

  • Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
     
  • Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
     
  • Provides customer service through central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.
     
  • Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software.
     
  • Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or OTM.

Job Requirement Series

JOB REQUIREMENTS for Telecommunications/Network Technician I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Knowledge of administering computer data networks which includes troubleshooting, diagnosing and resolving hardware and software problems.
  2. Knowledge of installing, testing, and configuring computer data networks including associated wiring, network dependent devices and infrastructure components.

JOB REQUIREMENTS for Telecommunications/Network Technician II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. At least one year experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems.
  2. At least one year experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.

JOB REQUIREMENTS for Telecommunications/Network Technician III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. At least two years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems.
  2. At least two years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.
  3. Knowledge of computer data network design or redesign.

JOB REQUIREMENTS for Telecommunications/Network Technician IV
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. At least three years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems.
  2. At least three years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.
  3. Six months experience in computer data network design or redesign
  4. Knowledge of information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects.

Additional Posting Information

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.

Conditions of Hire

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at Delaware State Jobs.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.