DHSS-Social Service Specialist I Intern-Family Support Services

Term: Ongoing

Recruitment #071025-INTERN-350700

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Introduction

Make a Difference with DHSS 

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

This ongoing internship with the Division of Social Services provides a meaningful opportunity to gain hands-on experience in direct client service and case management within a high-volume, trauma-informed environment. Interns will conduct holistic, trauma-focused interviews to assess client needs and determine eligibility for various emergency assistance programs, including shelter support, eviction prevention, and other crisis services.

Interns will also assist with case management, navigate a multiline telephone system, and provide front desk and lobby support to ensure smooth client flow and responsive service. This role requires strong customer service skills, the ability to manage and de-escalate challenging situations, and comfort working with individuals in crisis.

Ideal candidates will demonstrate excellent communication, organizational, and interviewing skills, along with the ability to remain calm and professional in a fast-paced environment.

Essential Functions

About the Internship: 

  • Ongoing internship opportunity with the Division of Social Services
  • Gain hands-on experience in direct client services and emergency assistance programs
  • Conduct holistic, trauma-informed interviews to assess client needs
  • Assist with case management for individuals and families in crisis
  • Provide front desk coverage and support the flow of the lobby
  • Navigate a multiline phone system to assist clients and coordinate services
  • Work with clients facing housing instability, evictions, and emergency shelter needs
  • Make appropriate referrals to internal and external resources
  • Develop and document client interactions using narrative case notes
  • Support inter-agency collaboration and promote positive public relations
  • High-volume, fast-paced environment requiring strong organizational skills
  • Build experience in customer service, de-escalation, and interviewing techniques

Job Requirements

Job Requirements: 
Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.

Ideal Candidate Qualifications: 

1. Currently enrolled in or recently completed a degree program in Social Work, Human Services, Psychology, Sociology, Public Administration, or a related field.
2. Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
3. Organized, detail-oriented, and able to take initiative with routine tasks.
4. Ability to conduct trauma-informed, holistic interviews in a professional and compassionate manner.
5. Ability to apply de-escalation techniques such as active listening, empathy, clear communication, and conflict resolution strategies

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.  You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.