Manager of Computer & Application Support

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

The incumbent manages a staff of Telecommunication Technicians and their direct supervisor, over a regional area of Department of Health and Social Services (DHSS) work sites in New Castle and Kent counties. Responsibilities include telecommunications operations and support projects, prioritization of staff work items through a ticketing system, organizing technical resources for business initiatives, managing desktop support of PCs, laptops, associated peripherals and connected infrastructure, and supporting DHSS applications for the end-user.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

• Analyzes agency information systems and data management practices and assesses information systems and telecommunication needs; prioritizes and schedules application development projects.
• Ensures compatibility of agency information systems resources to create a coordinated Department-wide system and to permit the sharing of information.
• Supervises two or more merit full time positions.  The elements of supervision include performing the following on a regular and continuing basis:  planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
• Evaluates, recommends purchases and oversees the installations of hardware and software for local area networks and assists in identifying software requirements or enhancements.
• Develops and administers policies and guidelines for the development, enhancement and use of information systems.
• Organizes work groups to study and make recommendations that address various areas such as equipment purchases, database administration, etc.
• Creates short and long-range plans for the development and enhancement of information systems and data processing operations to include hardware and software purchases, staff and user training, and administration.
• Coordinates and manages projects for the development and implementation of computer applications and operations.
• Plans, directs, coordinates, and oversees computer support functions.
• Participates in the development of agency strategic plans.

JOB REQUIREMENTS for Manager of Computer & Application Support
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on the status of IT projects.
2. Six months experience in designing, developing and maintaining information systems.
3. Six months experience in administering computer data networks which includes troubleshooting, diagnosing and resolving hardware and software problems.
4. Coursework, training and/or work experience in staff supervision, which may include performing as a lead worker overseeing the work of others.

Criminal background check: A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.  You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.