Training and Education Specialist III

As a Training & Education Specialist III, you'll serve as a part of the primary training resource for the Division of Unemployment Insurance by providing organizational training needs; designing, developing, coordinating, delivering, and evaluating comprehensive training programs for new and existing employees. Your role will ensure staff are knowledgeable in federal and state unemployment insurance laws, regulations, policies, procedures, and automated systems to promote accurate, timely, and consistent delivery of unemployment insurance services.

Responsibilities include developing instructional materials, facilitating classroom, virtual, and on-the-job training, evaluating training effectiveness, maintaining training records, recommending process improvements, and collaborating with program leadership and subject matter experts to support operational excellence, regulatory compliance, and continuous employee development to support the division’s strategic goals.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

• Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor-led classroom, on-the-job or virtual training, workshops, or individual and group activities.
• Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources.
• Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence-based and best practices.
• Coaches others and provides feedback that fosters learning, understanding or improved performance.
• Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges.
• Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.
• Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources.
• Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation.
• Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s).
• Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.   
• May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.
• May operate and maintain training facilities such as visitor or education centers.
• May participate in reviewing, testing, and making recommendations on applicable technology.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

JOB REQUIREMENTS for Training and Education Specialist III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Two years’ experience in delivering training or education courses, services, individual or group activities using a variety of materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment.
2. One year of experience in preparing and maintaining training or education records and reports such as course schedules, rosters, training updates or records of participation.
3. One year of experience in researching, selecting and designing courses, curricula, lesson plans, instructional methods, materials, or activities to meet training or education needs and learning objectives.
4. One year of experience in creating methods and tools to analyze and evaluate training or education needs and effectiveness.

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. 

Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. 

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.