DOL- Special Programs Employment & Training Internship/Externship

The Delaware Department of Labor is seeking a motivated intern to gain hands-on experience in workforce development and public service. This position offers the opportunity to develop office, customer service, and administrative skills while assisting clients with Delaware JobLink registration, workforce programs, and other employment-related services.

The Delaware Department of Labor is seeking a motivated and detail-oriented intern to gain hands-on experience in workforce development and public service. This internship provides an opportunity to learn office operations, customer service, and program administration while supporting initiatives that help Delaware residents access employment and career resources.

The selected intern will develop proficiency in Microsoft Office applications, particularly Microsoft Excel, assist with administrative and clerical duties, attend meetings and record minutes, and support the processing of APEX applications. The intern will also assist clients with pardon and expungement paperwork, provide guidance on Delaware JobLink (DJL) registration, and deliver exceptional customer service to individuals seeking workforce services.

Through job shadowing and direct involvement in daily operations, the intern will gain valuable insight into the Department of Labor's mission, workforce programs, and the services provided to Delaware job seekers and employers.

This opportunity is ideal for students who are organized, self-motivated, possess strong communication skills, pay close attention to detail, and are interested in gaining practical experience in government, workforce development, human services, public administration, or related fields.

1. Data Entry & Database Management

Interns will assist with organizing and maintaining accurate client and case data by:

• Transferring written or case notes into numerical/database format
• Reviewing and manually confirming that all information entered is accurate and complete
• Ensuring all pertinent client and case details are properly documented

2. Pardon Application Preparation

Interns will support the pardon application process by assisting with:

• Entering pardon-related data compiled by Andrew and Dominique into PDF pardon applications
• Reviewing and organizing supporting materials, including:
• Client SBI reports
• Court records
• Client data and case narratives
• Helping ensure applications are complete and prepared for timely submission

3. DJL Enrollment Support

Interns will provide assistance with enrolling new APEX clients into DJL by:

• Supporting new client enrollments and account setup
• Providing direct, in-person support to clients when needed
• Assisting clients through the enrollment process to improve successful completion rates

4. DJL Documentation Uploads

Interns may assist with administrative tracking tasks by:

• Uploading worksheets and supporting documents into DJL
• Maintaining organized digital records for improved case tracking and management
• Assisting with document organization and file maintenance

5. Case Management Follow-Up Calls

Because pardon and expungement applications are time-sensitive, interns will help monitor case progress by:

• Conducting follow-up calls with clients regarding outstanding documentation or next steps
• Tracking client progress throughout each pardon phase
• Assisting with deadline management to ensure applications are submitted within required timelines
• Helping maintain communication between clients and case managers

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. 

Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. 

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.