Assistant Director Personal Taxes & Account Services

Reporting to the Director of Revenue (DOR), this position will be responsible for DOR operations in collections & public service. The incumbent creates procedures to ensure taxpayer contacts with DOR are polite, accurate, and appropriately resolved by DOR in a timely fashion. On the collections side, the incumbent conducts optimization reviews to ensure bankruptcy, garnishment, & payment plan programs are properly oriented to maximize collection of delinquent taxes. Additional duties include advising on legislative and technological developments and procurement and management of vendor contracts.

• Directs the overall operations of the reporting bureaus by developing goals/objectives and performance measures.
• Applies statistical inference and standardized cost-benefit analysis to demographic, financial, and tax return data to optimize collection efforts.
• Oversees/authorizes the development and implementation of new or revised audit and investigative programs, collection tools and tax processing programs.
• Provides expertise on federal and Delaware tax law in service of problem resolution and bankruptcy proceeding activity.
• Participates in the analysis of current tax law to identify potential obstacles to efficient and accurate tax collection and drafts proposed changes to overcome these difficulties.
• Oversees the operations and maintenance of contractual collection of taxes, negotiates new contractual terms and ensures customer service and revenue collection standards are being met by contractors.
• Oversees/participates in the development and implementation of procedural taxpayer communication workflows to direct taxpayers to the proper source to address any need for information and/or assistance.
• Provides high-level feedback on collections and public service reporting outputs and systemic software development for administrative software used by the Personal Taxes & Account Services section.
• Conducts meetings with taxpayers prior to any formal or administrative appeal in order to explain the Division's position and to seek resolution of the issue.
• Provides guidance and general direction to staff, evaluates performance based on conformance with mission of Division.

JOB REQUIREMENTS for Assistant Director Personal Taxes & Account Services
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of a Bachelors degree or higher in Accounting, Business Administration, Economics, Finance, Business Management, Computer Information Systems or related field.
2. Three years' experience in auditing financial records and documents in accordance with Generally Accepted Auditing Standards, including assessment of internal and external controls.
3. Three years' experience in analyzing personal or business records to determine tax liability in accordance with federal or state tax laws, rules, regulations, standards, policies and procedures.
4. Three years' experience in interpreting federal or state tax code.
5. Three years' experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.
6. One year of experience in accounts receivable administration which includes developing and implementing budgets and strategic plans, cost benefit analysis of sectional initiative, and implementation of internal controls and standard operating procedures.
7. Knowledge of reporting, telephony, and automated processing capabilities and financial administrative systems.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

At the State of Delaware, we invest in our people and support them in and outside of the office. Our employees enjoy a total compensation package that far exceeds the value of their base salary. We offer comprehensive benefit plans that will give you peace of mind and security. Below is a list of benefits that are offered to eligible employees:

Health and Well Being

*Health Benefits, Dental Insurance, Vision Insurance

Just In Case

*Disability Insurance, Group Universal Life Insurance

Your Future

*Retirement Benefits, Deferred Compensation

Professional Growth

*Training and Development Programs

Work Life Balance

*Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules

More Benefits

*Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance

Visit Statewide Benefits for more information!

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. 

Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. 

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.