Program Compliance Supervisor

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

Incumbent is responsible for statewide Management Evaluation (ME) reviews to ensure compliance with Supplemental Nutrition Assistance Program (SNAP) rules, regulations, policies and procedures. Work involves providing technical assistance and direction to staff regarding the interpretation and application of program rules, regulations, policies and procedures, as well as development of state policy and program materials governed by Supplemental Nutrition Assistance Program (SNAP) regulations. Incumbent is responsible for ensuring the accuracy of determinations made by staff in order to avoid Federal monetary sanctions through conducting site visits, interviewing staff and clients, collaboration with various counterparts, and evaluating case files. Incumbents will develop proposed corrective action plans to improve State and local operations of Supplemental Nutrition Assistance Program (SNAP). Will perform additional contract monitoring activities as required.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Review and evaluate the work of subordinates. Analyze workload, staffing and overtime to recommend more efficient methods/procedures.
   
• Provides technical guidance and assistance to subordinates to include interpretation of policies, laws and regulations for over 30 public assistance programs.
   
• Compile data for the unit on error rates; and, make recommendations to superior regarding possible solutions.
   
• Participate with the superior in interviewing applicants for vacant positions. Recommend new hires as well as appropriate disciplinary actions relative to subordinate employees.
   
• Attend staff meetings, committee meetings and inter-agency, Federal, State and other interested group meetings in order to update and exchange information, clarify problem areas, and discuss possible solutions to public assistance problems.
   
• Train and develop new employees; provide training updates for unit staff and others throughout the Division.
   
• Analyze data accessed from automated information systems.
   
• May perform work of staff as necessary.

JOB REQUIREMENTS for Program Compliance Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in quality improvement such as evaluating the quality of services, identifying problems and needs and recommending corrective action and improvements to ensure optimum service delivery, goals and objectives are met and ensure compliance with applicable laws, rules, regulations and standards. 
2. Three years experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings. 
3. Three years experience in determining compliance with laws, rules, regulations, standards, policies and procedures.
4. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at statejobs.delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.