Program Compliance Manager

The incumbent is responsible for the operation of the Division of Management Services, Quality Control QC) Unit.  The QC Unit determines the eligibility for and accuracy of the benefits received by clients for the Supplemental Nutrition Assistance Program (SNAP), Medicaid and Purchase of Care (POC).  Work involves planning, directing, monitoring and reviewing cases for accuracy.  The incumbent manages staff, prepares reports, coordinates corrective action plans and works with federal and state partners to ensure that the QC process is equitable, efficient and effective.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Directs and manages the activities of the Quality Control Unit to ensure work is accurate and meets strict deadline requirement.
   
• Chairs or participates on various intra and interstate committees to study error rates, develop corrective action plans and, to ensure state agencies are aware of current issues.
   
• Informs the Cabinet Secretary of priority issues.
   
• Oversees the preparation of responses to federal regulatory agencies defending the state's position on program payment.
   
• Oversees preparation of the annual corrective action plan for public assistance programs.
   
• Evaluates grant applications and amendments to the State Plan to ensure state requirements are met.

JOB REQUIREMENTS for Program Compliance Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
2. Six months experience in developing policies and procedures.
3. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
4. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at statejobs.delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.