c/s Housing Resource Case Manager

The Housing Resource Specialist will perform as a member of the Family Informed Resource Support Team (FIRST) within the Office of Case Management. This position will specifically be responsible for assisting families with addressing housing-related challenges and must have a working knowledge of housing assistance programs and supports in Delaware. FIRST embraces a family and youth engagement model and strives to identify creative solutions designed to build on family strengths and address their unique needs. FIRST works to discover community-based services through identification, outreach, and partnership building with local community providers. This position requires travel within the community to develop these services and partnerships.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Provides services to advocate for health, safety and welfare or rights of clients and their families and assists them in obtaining needed services.
• Interviews clients and family members and/or professionals to gather personal, social and background information; works closely with the client and family to formulate a clear description of the client and family’s problems; identify the key forces which maintain the problems; discover resources and strengths available to the client and family to resolve the problems; and identify the blocks, if any, that prevent the client and family from resolving the problems without the intervention of the State agency.
• Determines eligibility for various social service programs offered by the agency or available in the community.
• In collaboration with the client and family, develops and implements service/treatment plans, outlining the goals and objectives to be accomplished, methods and techniques to be used, and anticipated results; helps the client and family to obtain community, social and/or therapeutic services and resources needed to accomplish plans and objectives.
• Conducts individual and group counseling sessions with clients and members of the family to aid in achieving satisfactory social development and adjustment to specific problems and situations.
• Assesses progress toward goals and makes recommendations on plans such as reclassification, discharge, aftercare, emergency protective placement in emergency or crisis situations, guardianship, petitions or options counseling.
• Prepares social histories, client progress reports, evaluation and discharge summaries, court reports or petitions; prepares and maintains a variety of records and files pertaining to clients assigned to caseload.
• Enforces court orders and conditions of community supervision as required. Attends court hearings and other judicial proceedings to answer questions, make recommendations and present progress reports regarding clients.
• May be called upon to intervene in crisis situations such as potential suicides, assault and battery against clients, and sexual abuse cases. May coordinate with law enforcement and other emergency staff if needed.  May be required to isolate and/or physically restrain clients who are acting out.
• May be required to perform emergency duty which requires being on call for an assigned time period.

2. One year of experience in health or human services focusing on the safety and welfare of families such as identifying issues, barriers and goals; determining eligibility for and availability of community resources; assisting clients and their families in obtaining needed services; family conflict and crisis resolution and assessing progress towards goals.

3. Two years' experience in case management such as assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.

This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Examination: An online test is required. Applicants will need to retest if the test was taken prior to 3/24/10, or if a failing score was received within the last 120 days.

Test study guides may be obtained by visiting the Department of Human Resources web-site at State of Delaware - Delaware Employment Link. Applicants scheduled for examinations will be required to show photo identification to the exam proctor before taking the exam.  All scheduling notices will be sent via email to the applicant.  Please check your email for your scheduling testing notice.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants will be asked to draft a writing sample.The purpose of this written exercise is to assess your writing skills for paragraph structure, grammar, punctuation, spelling, organization, clarity and thoroughness.

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. 

Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. 

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.