Telephone Operator

Recruitment #050621-MAAH01-200900

Summary Statement

This level of work performs the full range of the essential functions as a telephone operator. 

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Answers calls and makes necessary switchboard connections.
       
  • Operates paging systems in order to connect internal calls and places external calls that require assistance.
       
  • Operates fireboard according to internal procedures in order to notify proper parties of an emergency.
       
  • Maintains a reference directory.
        
  • Keeps records such as logging calls, incident logs, daily/weekly census sheet/roster.
       
  • Performs related duties such as greet and direct visitors and distribute mail.

Job Requirements

JOB REQUIREMENTS for Telephone Operator
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Knowledge of telephone systems operations.
  2. Knowledge of customer service which includes providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
  3. Knowledge of record keeping which includes maintaining records, logs, and filing systems.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at statejobs.delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.