Social Services Senior Administrator

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

As a Social Service Senior Administrator, you will be an active participant with the DSAAPD Management Team focused on coordinating all units of the Division to have cohesive and integrated support. You will be responsible for managing issues of internal applications and systems to contact, document, and take action on activities assigned as well as follow up with users and systems to ensure proper functioning. You will also be supporting case processing, training, equipment, WellSky, Point Click Care, and other programs, issues, and needs, while advocating in a cost-effective manner.

As part of the Continuous Quality Improvement unit, your role will partner with leaders across the division to coordinate the establishment and implementation of clear, concise, and timely procedures and practices to ensure the prompt, effective delivery of services within a customer-friendly work environment consistently throughout the state. You will provide feedback to management on performance and issues related to Division and Department Systems as well as support teams and/or individual efforts to assist in the successful transition and implementation of all new activities, procedures and pilots within the Division.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Plans for new and existing programs, directs and coordinates activities/phases of programs and implements necessary changes.
• Develops new policies and procedures, updates or changes existing policies/procedures, translates changes to staff, trains staff, and creates review and data collection forms.
• Supervises and monitors programs/services, staff productivity.
• Modify and/or implement operational methods and assume leadership in corrective action and/or error reduction planning.
• Submits statistical reports, information and summaries on program and staff development and data systems information.
• Reviews statistical and narrative reports, records and case histories prepared by staff to evaluate effectiveness of services provided.
• Revises operating procedures which include workload assignment and staffing.
• Recommends revision of policy and procedures to improve services.
• Reviews and evaluates the work of staff, makes recommendations on hiring and disciplinary actions.
• Instructs, advises and directs the implementation of policies and procedures. Evaluate and monitor their effectiveness and efficiency through review of administrative reports, program reviews and client contact.
• Coordinates with other administrators, State and community agencies to meet and improve agency objectives.
• Interacts with union representatives, handles grievances and assists supervisors on disciplinary actions, formal contracts, terminations and promotions.
• Prepares and/or oversees the preparation of various reports such as statistical, attendance, analysis of operations, program assessments, supervisory reviews and special reports upon requests.

JOB REQUIREMENTS for Social Services Senior Administrator
Applicants must have education, training and/or experience demonstrating competence in each of the following areas: 

1. Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
2. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
3. Six months experience in developing policies and procedures.
4. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others. 
5. Knowledge of budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

At the State of Delaware, we invest in our people and support them in and outside of the office. Our employees enjoy a total compensation package that far exceeds the value of their base salary. We offer comprehensive benefit plans that will give you peace of mind and security. Below is a list of benefits that are offered to eligible employees:

Health and Well Being

*Health Benefits, Dental Insurance, Vision Insurance

Just In Case

*Disability Insurance, Group Universal Life Insurance

Your Future

*Retirement Benefits, Deferred Compensation

Professional Growth

*Training and Development Programs

Work Life Balance

*Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules

More Benefits

*Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance

Visit Statewide Benefits for more information!

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. 

Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. 

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.