Assistant Director Personal Taxes & Account Services

Join Our Team!

Delaware Department of Finance, Division of Revenue

is Now Offering Hiring Incentive for

Assistant Director of Personal Tax and Account Services!

 

The Delaware Department of Finance, Division of Revenue recognizes the Assistant Director of Personal Tax and Account Services plays a critical role at our agency.  For that reason, we are now providing monetary recruitment incentives for this position in accordance to our Recruitment Program Policy and Procedures.

Hiring Incentive– $12,000

 

· $2,000.00 incentive paid after completion of month 4, 8, 12 and 18. Employee must have been in an active payroll status after the last day of incentive period. 

· $4,000.00 incentive paid after completion of month 24.  Employee must have been in an active payroll status after the last day of incentive period. 

 

Incentives are paid in installments as noted above.  Must be a new hire to the State of Delaware.

NOTE: You will receive more information during the hiring process. This program is administered by the Department of Finance Human Resource Department.  The program may be terminated by Finance at any time with or without notice.

Reporting to the Director of Revenue, this position will be responsible for DOR operations in collections & public service, with primary responsibility for managing DOR's call center and public service offices staffed by personnel who provide taxpayer assistance, collect delinquent taxes and other debts owed to the State, and assist taxpayers with problem resolution. The position will manage DOR's ACD lines, develop & manage agreements to collect for other agencies, develop performance plans, goals, and objectives for each area, and ensure prompt resolution of taxpayer concerns.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Directs the overall operations of the reporting bureaus by developing goals/objectives and performance measures.
• Oversees/authorizes the development and implementation of new or revised audit and investigative programs, collection tools and tax processing programs.
• Participates in the analysis of current tax law to identify potential obstacles to economic development in the State and drafts proposed changes to overcome these difficulties.
• Oversees the operations of contractual collection of taxes, negotiates new contractual terms and determines conformance with same.
• Oversees/participates in the development and implementation of programs to improve taxpayer communications and educate tax payers and tax professionals regarding the State's tax laws and audit programs.
• Conducts meetings with taxpayers prior to any formal or administrative appeal in order to explain the Division's position and to seek resolution of the issue.
• Provides guidance and general direction to staff, evaluates performance based on conformance with mission of Division.

JOB REQUIREMENTS for Assistant Director Personal Taxes & Account Services
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of a Bachelors degree or higher in Accounting, Business Administration, Economics, Finance, Business Management, Computer Information Systems or related field.
2. Three years experience in auditing financial records and documents in accordance with Generally Accepted Auditing Standards, including assessment of internal and external controls.
3. Three years experience in analyzing personal or business records to determine tax liability in accordance with federal or state tax laws, rules, regulations, standards, policies and procedures.
4. Three years experience in interpreting federal tax code.
5. Three years experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.
6. Six months experience in managing information systems.
7. Knowledge of budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at Delaware State Jobs.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.