Social Services Senior Administrator

Open to the State of Delaware DHSS Merit Employees Only

Recruitment #033120-MDDZ53-351000

Summary Statement

This position will report to the Director of Child Support Services. Duties include: assisting in the overall operation of the division; ensuring assigned special projects are completed in a timely manner; communicating directly with the public and government officials; representing Division Leadership in meetings; working closely with the Federal Office of Child Support Enforcement; ensuring state and federal policies, procedures, regulations and caseworker compliance are adhered to. This position will have direct contact with the customers and must be able to defuse difficult situations.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Plans for new and existing programs, directs and coordinates activities/phases of programs and implements necessary changes.
  • Develops new policies and procedures, updates or changes existing policies/procedures, translates changes to staff, trains staff, and creates review and data collection forms.
  • Supervises and monitors programs/services, staff productivity.
  • Modify and/or implement operational methods and assume leadership in corrective action and/or error reduction planning.
  • Submits statistical reports, information and summaries on program and staff development and data systems information.
  • Reviews statistical and narrative reports, records and case histories prepared by staff to evaluate effectiveness of services provided. 
  • Revises operating procedures which include workload assignment and staffing.
  • Recommends revision of policy and procedures to improve services.
  • Reviews and evaluates the work of staff, makes recommendations on hiring and disciplinary actions.
  • Instructs, advises and directs the implementation of policies and procedures. Evaluate and monitor their effectiveness and efficiency through review of administrative reports, program reviews and client contact.
  • Coordinates with other administrators, State and community agencies to meet and improve agency objectives.
  • Interacts with union representatives, handles grievances and assists supervisors on disciplinary actions, formal contracts, terminations and promotions.
  • Prepares and/or oversees the preparation of various reports such as statistical, attendance, analysis of operations, program assessments, supervisory reviews and special reports upon requests.

Job Requirements

JOB REQUIREMENTS for Social Services Senior Administrator
Applicants must have education, training and/or experience demonstrating competence in each of the following areas: 

  1. Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
  2. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
  3. Six months experience in developing policies and procedures.
  4. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others. 
  5. Knowledge of budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.

Additional Posting Information

Applicants may only apply if they are current permanent employees of the State of Delaware Department of Health and Social Services in a position covered by the Merit System who have completed their initial probationary period.

Conditions of Hire

Criminal background check: A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.