Employment and Training Area Operations Manager

This Employment and Training Area Operations Manager (AOM) is responsible for overseeing the provision of employment & training services to applicants and employers to ensure effective, efficient delivery of services in accordance with applicable regulations and policies. The AOM is involved in overseeing and directing the staff responsible for delivering various employment and training services.

Typical contacts are with applicants, employers, employer groups, community leaders, and agencies to resolve serious complaints, respond to inquiries, and market the services of the Division of Employment and Training. In addition, the AOM frequently has contact with other department/division units to exchange information and resolve problems, as well as participate with other managers to ensure the effective delivery of employment and training services.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Plan, direct, coordinate and manage the delivery of a variety of employment and training services to clients and employers to ensure that current needs are being met by existing programs.
• Direct the daily operation of the area office by developing schedules and overseeing work assignments to meet normal operating demands and special applicant and/or employer peak load demands.
• Plan, assign, review, evaluate the work of staff providing employment and training services to clients and employers; provide training and technical guidance.
• Evaluate program operations in order to determine progress/problems regarding the delivery of a variety services to clients; recommend/implement operational changes and/or revision of policies as needed.
• Prepare a variety of monthly and special reports on special and ongoing program activities.
• Participate in the development of program plans, policies and procedures, and other issues affecting the delivery of services.
• Approve invoices, bills, reports and contracts of area office staff for compliance with departmental procedures and the principles of good management; reconcile improper entries.
• Handle serious client, employer and/or general public complaints.
• Confer with division administrators, managers and technical staff on plans, budgets, administrative issues, policies, personnel and other matters affecting the delivery of services.
• Work with community leaders, educational officials, public agencies and employer groups to facilitate understanding of the services offered and to obtain ideas on improving the delivery of services. 

JOB REQUIREMENTS for Employment and Training Area Operations Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
2. Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
3. Six months experience in developing policies or procedures. 
4. Six months experience in narrative report writing.

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. 

Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. 

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.