Gaming Inspection Supervisor

There are two vacancies to be filled, one at Bally’s Dover and one at Harrington Raceway. The position supervises staff; fosters a professional relationship between Lottery and the casino; ensures proper inspection of gaming activities/equipment; ensures compliance; analyzes procedures; and handles patron complaints. Supervisors must conduct themselves in a manner that prioritizes Lottery needs while fulfilling the public service duties. Schedule flexibility is required. Supervisor may be contacted after scheduled hours and may need to cover other shifts.

• Observes and verifies that rules of the table games are adhered to by casino employees and patrons.
  
• Observes and ensures that regulations are being followed in the cage, count room, and surveillance operations.
  
• Observes and ensures that the table drop is done properly and drop boxes are transported safely to the count room.
  
• Observes and ensures that the table games soft count is properly accounted for.
  
• Verifies table inventory discrepancies over one hundred dollars.
  
• Inspects table game equipment and reserves; approves use prior to being used on the casino gaming floor.
  
• Checks that gaming facility employees possess valid licenses and displays badges properly.
  
• Documents patron complaints and disputes regarding application of rules and operation of games not resolved by casino staff.
  
• Reviews gaming facility self reports of regulatory violations.
  
• Interprets and applies applicable laws, rules, regulations, standards, policies and procedures.
  
• Maintains and updates records and logs and prepares a variety of reports.

1. Two years experience in regulatory or gaming compliance work.
2. Two years experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
3. One year experience in writing inspection reports such as writing activity logs or incident reports.
4. One year experience in record keeping.
5. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.
6. Knowledge of developing policies or procedures.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.  You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.