Training and Education Manager II

Recruitment #030926-MACC05-350500

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Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

This position is located within the Division of Public Health (DPH) Office of Performance Management and serves as the Training and Education Manager II, supporting division-wide training and workforce development initiatives. The incumbent is responsible for organizing, developing, managing, and evaluating complex training and education programs delivered through Training and Education Specialists and management staff.

Key responsibilities include leading performance management and quality improvement initiatives; managing the organizational workforce development plan, core competency framework, and training needs assessments; overseeing Delaware Learning Center activities; and supporting Public Health Accreditation Board (PHAB) workforce development requirements. The position also assists leadership with strategic planning and accreditation efforts and requires experience managing budgets, grants, or contracts.

This role exercises decision-making authority impacting division operations and provides ongoing supervision to at least two merit full-time staff within the Training and Education class series, including a lead or manager-level position. Supervisory duties include planning, assigning, reviewing, and evaluating work, as well as coaching, training, and making recommendations related to hiring, promotion, and disciplinary actions.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. 

  • Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor-led classroom, on-the-job or virtual training, workshops, or individual and group activities.

  • Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources. 

  • Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence-based and best practices. 

  • Coaches others and provides feedback that fosters learning, understanding or improved performance. 

  • Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges. 

  • Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.

  • Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources. 

  • Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation. 

  • Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s).

  • Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.    

  • May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.

  • May operate and maintain training facilities such as visitor or education centers.

  • May participate in reviewing, testing, and making recommendations on applicable technology.

Job Requirements

JOB REQUIREMENTS for Training and Education Manager II
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. One year of management experience in training or education which includes the development, implementation, supervision, evaluation and oversight of training or education courses, services and activities, and ensuring needs and learning objectives are met.
  2. Three years’ experience in creating methods and tools to analyze and evaluate training or education needs and effectiveness.
  3. Six months’ experience in managing budgets, grants or contracts.
  4. Six months’ experience in strategic planning including establishing goals, objectives, and priorities supporting an organization’s overall mission.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.  You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
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Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.