Senior Human Resources Technician

Recruitment #030619-MACA02-160500

Summary Statement

The incumbent provides front desk coverage and clerical support. Duties include: maintain databases for SBO (Statewide Benefits Office) communications; uses advanced excel skills (lookup, index, pivot, and other formulas) to support SBO initiatives; and respond to member inquiries. Incumbent will independently prioritize assignments and manage multiple tasks to meet deadlines. Duties also include: preparing and proofreading correspondence as requested; and communicating regularly with internal and external contacts.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

  1. Six months experience in the advanced functionality of Microsoft Excel, such as formula/function library, data manipulation, import/export of data and linking multiple spreadsheets.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Review and prepare all human resources transactions for accuracy and compliance with merit rules, federal/state guidelines and departmental procedures.
     
  • Provide information and guidance to employees, applicants, supervisors, and managers  in areas of assigned human resources responsibilities regarding the processes, procedures and program requirements.
     
  • Research and resolve a myriad of problems associated with employee and applicant circumstances.
     
  • Prepare memos, letters, reports and general correspondence in support of human resources activities.
     
  • Represent department/agency at human resources meetings and job fairs.
     
  • May provide technical assistance, training  and oversee the work of lower level employees.

Job Requirements

JOB REQUIREMENTS for Senior Human Resources Technician
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  • Possession of Bachelors degree or higher in Human Resource Management, Public Administration, Business Administration, Psychology, Sociology, Behavioral Science, Political Science or related field.

         OR

  • Possession of a SPHR, PHR, IPMA-CP, IPMA-CS or equivalent professional human resource certification OR for current State employees, the Statewide Human Resources Certification. 

         OR 

  1. One year experience in processing human resource transactions in areas such as pay, benefits, applicant services, labor relations or employment practices in accordance with laws, rules, regulations, policies and procedures; providing guidance and information to others; researching and resolving problems.
  2. One year experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Selection Process

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.