Toll Collector

An incumbent in this class is responsible for determining the correct classification of vehicles, collecting the corresponding toll, and giving change and receipts to customers of the Delaware toll roads.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Determines vehicle classifications by number of axles, determines appropriate toll charge, enters vehicle classification and toll charge into toll system, collects tolls, makes change and gives receipts as required.
   
• Serves as key informational resource in advising customers about available toll programs.
   
• Accounts for all cash and ticket receipts and makes bank deposits to include filling out appropriate bank and Delaware toll forms.
   
• May assist motorists who are in distress, need directions, or locations of motels, restaurants, gas stations, etc.
   

JOB REQUIREMENTS for Toll Collector
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Knowledge of customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
2. Knowledge of working with money and making change.
3. Knowledge of math such as addition, subtraction, multiplication, division, percentages, or decimals.
4. Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. 

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at Delaware State Jobs.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.