Motor Vehicle General Manager

This class is responsible for managing a regional section of a Division of Motor Vehicles (DMV) facility, including managing a staff of 70+ Motor Vehicle Associate I-III and Motor Vehicle Associate Supervisor employees directly or through subordinate supervisors.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Monitors, evaluates, analyzes, plans and directs general Motor Vehicle operations to ensure accuracy and efficiency in all areas relating to licensing, titling, registration and inspections.
   
• Participates in budget preparation by recommending personnel, equipment, maintenance, and supplies, etc.
   
• Plans, assigns, reviews and evaluates the work of subordinates; interviews and recommends hiring; commends and disciplines subordinates.  May supervise staff directly or indirectly through subordinate supervisors.
   
• Interprets and enforces laws, rules, regulations, and procedures to staff and public; makes decisions in situations pertaining to inspection, registration, titling and licensing that are not covered by the Motor Vehicle laws or regulations.
   
• Resolves problems/complaints pertaining to all areas of Motor Vehicle operations.
   
• Ensures all DMV systems are functioning and operational.
   
• Manages building and facility projects for new and continuous projects.
   
• Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, and procedures, while safeguarding customers.
   
• Reviews and analyzes various source documents such as birth certificates, passports, court documents, bills of sale, wills, and power of attorney required in the issuance of driver, identity, and motor vehicle credentials; ensures validity, and authenticity.
   
• Access various manuals, computerized and specialized systems simultaneously to review and analyze source documents to determine customer’s eligibility for services.
   
• Recommend new ideas or changes to existing policies, procedures, operating practices, forms, and manuals.

JOB REQUIREMENTS for Motor Vehicle General Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years' experience in overseeing motor vehicle operations such as vehicle inspections, titling, registration, driver licensing, or facility equipment maintenance.
2. Three years' experience in interpreting motor vehicle laws, rules, regulations, standards, policies and procedures.
3. Three years' experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
4. Three years' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
5. Two years' experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
6. One year experience in recommending alternatives, improvements, courses of action and other changes based on findings.
7. Possession of a valid Driver License (not suspended, revoked or cancelled, or disqualified from driving).

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.