Output Management Specialist

Looking for a rewarding career in the fast-paced technology industry? Look no further!

The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. 

DTI employees have the opportunity to work with “best in class IT companies” offering our employees experience operating with some of the most talented in their field.

In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.

To learn more visit DTI’s Website at https://dti.delaware.gov/

Incumbent is responsible for maintaining effective operations within the Department of Technology and Information (DTI) Output Management team. Working within our customer’s requirements and service level agreements, the incumbent will be responsible for processing IT output in an accurate and timely manner. The incumbent will be standing on their feet for approximately five hours per day.

The Output Management Specialist reports to the Lead Output Management Specialist.

The Output Management Specialist is responsible for the following:

• Operation and troubleshooting of output processing and office equipment such as consoles, laser printers, inserters, binders, scanners, etc.
• Routine maintenance of the equipment within the parameters of vendor maintenance agreements.
• Preparation, packaging and delivery of computer output as defined by documented instructions, procedures, and request tickets.
• Ensuring the quality and accuracy of computer output and mailings as defined by special requests and/or within documented instructions and procedures.
• Maintaining logs of work processed and performing control total verification/balancing activities.
• Interacting with state agencies in a way that provides efficient and courteous service to our customers.
• Mail and package receipt and delivery, including lifting up to 50 pounds.
• Performing other additional tasks, as assigned.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Possess a high school diploma or equivalent.
• Possess a minimum of 6 months experience operating computer peripheral equipment and office equipment.
• Possess the ability to meet deadlines and conform to established schedules.
• Possess the ability to analyze problems quickly and adopt an effective course of action.

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S.  For more information visit our Job Seeker Resource web page .

DTI does not provide employment-based sponsorship.

DTI’s Benefits to include:

• Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending, Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.
• 21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.
• Tuition reimbursement up to $4,000 annually.
• State funded learning opportunities, mentor programs and professional development opportunities.
• Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
• Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/agencies/index.shtml. 

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at https://statejobs.delaware.gov/

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.