Director of Professional Services

Recruitment #012623-MDDZ31-350600

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Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

This position will function as the Chief of Addiction and Transition Services. This position reports to the Director of DSAMH and provides administrative direction related to statewide program development for substance use treatment, including compliance with federal requirements and programmatic problem resolution. Work also includes clinical oversight, direction and technical assistance for the state's community-based substance use treatment providers. This work includes the design and implementation of a continuum of care and advancement of evidence-based standards of care.

Selective Requirement

Selective Requirements must be met in addition to the job requirements.  Applicants who do not possess the selective requirement will not be qualified.

  • Minimum of 1 year of experience in grants management.
  • Experience in overseeing the administration of substance use treatment services.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

  • Delaware clinical license in Psychology, Social Work, Counseling, Nursing or related field OR eligibility for a Delaware license, or a Delaware clinical certification such as Alcohol and Drug Counseling.
  • Knowledge of evidence-based standards of substance use treatment.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Plans, organizes and directs the operation of professional services programs.
  • Establishes policies, goals and objectives by which professional services departments are provided; provide information and corrective action plans in response to licensing survey deficiencies.
  • Plans and organizes mechanisms to monitor and evaluate the quality and appropriateness of patient care and the clinical performance of all individuals with delineated clinical responsibilities. 
  • Monitors peer review of medical staff as part of the basis for recommendations for continued membership on the medical staff and/or delineation of individual clinical responsibilities.
  • Establishes standards for credentials, reappointment, renewal, or revision of clinical privileges of the medical staff as described in the medical staff by laws and rules and/or approved by the health care facility governing body.
  • Serves in a consultative role by reviewing and evaluating program operations as practiced by professional staff in the treatment of patients; Coordinates and consults with the Treatment Services department to assure adequate professional staffing and delivery of professional services.
  • Manages professional services contracts.
  • Participates in a facility-wide quality assurance program; conducts periodic studies of the quality of professional programs and the adequacy in meeting current treatment needs of patients; identifies areas for process improvement and analyze indicators in relation to licensing standards.
  • Interprets policies and standards and resolves problems as they relate to the delivery of professional services; conducts periodic studies of the quality of professional programs and the adequacy in meeting current treatment needs of patients.
  • Participates on various committees, as part of the management team, as assigned by the facility director.
  • Prepares and oversees the preparation of reports regarding the operation of professional services departments.

Job Requirements

JOB REQUIREMENTS for Director of Professional Services
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a Bachelors degree or higher in Behavioral, Social or Health Science or related field.
  2. Three years experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
  3. Three years experience in strategic planning such as planning and mapping a path between the present and future usually for three to five years by determining key objectives, how to accomplish the key objectives, what strategies should be used, what activities would contribute to accomplishing the key objectives and developing performance measures to gauge and report progress or success.
  4. Three years experience in developing policies and procedures.
  5. Three years experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

Additional Posting Information

Due to a new requirement from the Centers for Medicare & Medicaid Services (CMS) the following mandate is effective January 27, 2022: As a condition of employment, employees providing health care services and/or support services in covered facilities must show proof that they have received the dose of a single J&J dose or the 1st dose of Moderna/Pfizer two-dose vaccine effective date January 27, 2022, and proof of the single J&J dose or the 2nd dose of Moderna/Pfizer two-dose vaccine by February. 28, 2022. Employees may not provide any care, treatment, or other services until proof is provided.  Based on CMS guidance, the date for compliance may extend into March due to the health care facilities high vaccination rate of staff.  If you accept a position with the facility, your Human Resources representative can provide more guidance.  The only exception to these requirements is for those employees granted medical or religious exemptions from the COVID-19 vaccine as recommended by the Centers for Disease Control and Prevention, which may require weekly COVID-19 testing. This will be in effect until further notice.  More information can be found here. 

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.