Business Analyst Manager

Recruitment #012026-MAIA04-250100

Go Back Apply View Benefits

Summary Statement

The Business Analyst Manager leads complex, cross-functional work for Delaware’s Integrated Revenue Administration System (IRAS), bridging DOR operations and technical teams to turn business needs into clear, testable system requirements. Serving as the domain expert in forms, audit, collections, portal, or processing, this role drives major releases and routine updates, oversees documentation and performance reporting, and safeguards system stability. Over time, the manager develops deep fluency in both tax law and IRAS rules to translate policy into reliable workflows. A core charge is to identify and deliver process and product improvements that raise customer satisfaction for taxpayers and internal users alike.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

  • Establishes business analysis strategies aligned with a plan for process, product, and/or service lifecycle management.
  • Measures performance and conducts statistical and other analyses such as risk analysis to provide strategies to effectively remediate risks, and gap and impact analysis to define current and future state objectives and processes.
  • Selects, interprets and utilizes continuous improvement methods, models, and tools.
  • Partners and collaborates with customers, business process owners, management, and end users to develop precise business requirements considering the vision, problems, and opportunities, and prioritizes and organizes requirements for clarity and feasibility.
  • Aligns business requirements, scope, and objectives with the overall business strategy and identifies, tracks, and resolves issues, risks, and challenges.
  • Integrates service delivery with lean continuous improvement, change and project management resources, providing updates, information, and coordinating business analysis activities as needed with project and program team members.
  • Develops requirements models, business process models, and workflows to create a clear vision of the future state outcomes.
  • Contributes to the development of standard work processes, including visual controls and optimized process measures.
  • Assists technical and non-technical teams with the interpretation of user requirements and communicates breakthrough opportunities to stakeholders.
  • Assesses and validates business process solutions via testing, pilot, and implementation oversight.
  • Develops and evaluates the quality and functionality of modifications and enhancements and ascertains customer satisfaction with systems and processes.
  • Utilizes modern tools and software platforms for business process management and adheres to a consistent method for business process management notation (BPMN).
  • Prepares visual, statistical, and narrative reports that clearly and accurately document findings, supporting facts, and recommendations.
  • Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
  • Performs other related duties as required.

Job Requirements

JOB REQUIREMENTS for Business Analyst Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Completion of a professional business analysis certification such as Certified Business Analysis Professional (CBAP), Project Management Institute – Professional Business Analysis (PMI-PBA), Certified Manager of Quality – Organizational Excellence (CMQ-OE), or Certified Quality Process Analyst (CQPA). 
  2. Four years’ experience in performing business analysis and continuous improvement work to develop business processes and requirements and elicit improvement using methodologies, tools, and standards such as Microsoft Visio, ARIS, User Interface (UI), User Experience (UX), systems thinking, business analysis governance standards and rules, product, and service requirements analysis, lifecycle management and/or lean value stream mapping. 
  3. Three years’ experience in conducting data analysis, statistical modeling, impact, or root cause analysis and recommending improvements based on findings.
  4. Two years’ experience in designing, prioritizing, and defining the scope of business process analyses, studies, or projects including selecting appropriate business analysis methods and tools.
  5. Six months' experience in budget, grant or contract administration such as developing, monitoring, and controlling budgets, grants, or contracts.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.  You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
Contact us via conventional means. For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at jobs@delaware.gov.