EDL Technology Manager

Looking for a rewarding career in the fast-paced technology industry? Look no further!

The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. 

DTI employees have the opportunity to work with “best in class IT companies” offering our employees experience operating with some of the most talented in their field.

In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.

To learn more visit DTI’s Website at https://dti.delaware.gov/

The principal responsibilities include strategic and technical management of an Enterprise Desktop/LAN (EDL) Team, who focuses on value-added initiatives, technologies, processes, policies, and procedures. Promotes leading-edge thinking and develops innovative and best practice IT strategies for systems that are aligned with government practices. Inspires and motivates staff by being a catalyst for creative problem-solving, solution generation, implementation, and teamwork. 

The EDL Technology Manager is responsible for the full life cycle of enterprise-wide desktop solutions, forecasting and developing an enterprise infrastructure and provides the foundation for highly-functional and stable systems.  The selected individual will have high expectations of accomplishment and extraordinary strategic and technical knowledge and people skills. This role also provides leadership and mentors EDL personnel.

The EDL Technology Manager will report to the EDL Technology Senior Manager.

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

• Bachelor’s Degree preferred, with emphasis in Computer Science, Information Systems, Telecommunications, Network Security or a related field.
• Possess certifications in Comp TIA A+, Comp TIA Network+, MCSA, MCSE, CCNA or a comparable certification is preferred.
• Possess training or previous experience in Project Management and Software Life Cycle Development processes.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Possess a minimum of five years of experience working in an Information Technology environment, with at least one year in a supervisory position.
• Possess a minimum of three years of technical experience providing end-user support for hardware/software deployments, maintenance/repairs of computing devices, phones and other end-user peripherals and basic system administration tasks.
• Possess a minimum of 3 years of experience analyzing and deciding among alternative solutions to current and anticipated IT needs with emphasis on identifying creative solutions to IT problems within applicable constraints.
• Possess a minimum of three years of experience in project leadership including defining, evaluating, leading, tracking and reporting on complex multi-resource projects.
• Possess strong communication (verbal and written) and presentation skills, including the ability to communicate effectively with technicians, customers, other IT managers and senior IT management.

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S.  For more information visit our Job Seeker Resource web page.

DTI’s Benefits to include:

• Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending, Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.
• 21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.
• Tuition reimbursement up to $4,000 annually.
• State funded learning opportunities, mentor programs and professional development opportunities.
• Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
• Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/agencies/index.shtml. 

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at https://statejobs.delaware.gov/

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

Ongoing Application Review