Administrative Mgt Statewide Enhanced 911 System Administrator

This position ensures the maintenance and development of the State of Delaware's E911 systems. This position involves coordinating the 911 centers, vendors, and government agencies to ensure 911 system availability. This position also works with wireless and landline carriers providing 9-1-1 services in the State of Delaware, ensuring strict adherence to state and federal regulations. The administrator works with E9-1-1 Board Members and committees in furthering the maintenance and deployment of the Next Generation 9-1-1(NG9-1-1) system within the state. In addition, this position manages the monthly transactions to the E911 fund, prepares and reviews annual budgets, capital investments, cost estimates and forecasts future long-term initiatives.

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

1. One year experience functioning as a liaison with police, fire, EMS, public works and/or transportation organizations.
2. Six months experience in using Geographic Information Systems (GIS).
3. Six months experience in interpreting the laws, rules, regulations and procedures in emergency management.
4. Knowledge of emergency management and transportation.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Composes, coordinates and implements guidelines and procedures designed to monitor compliance with the Federal Communications Commission (FCC) and state public license requirements by the participating governmental entities.
• Maintains a record of significant operational incidents involving the E-911 system and makes recommendations for problem resolution to the Board Chairman.
• Maintains a liaison with state, local governments and E911 Board authorized PSAP related organizations such as the Delaware River and Bay Authority in order to keep apprised of changes, which affect the geographical file, operational policy and procedures and matters related to the Department of Safety and Homeland Security.
• Coordinates the establishment, maintenance and improvement related to state, local surrounding state jurisdictions geographical database files.
• Promotes the use of the E-911 system by the public as a representative of the Board Chairman at federal, state, local and public events when required. 
• Monitors the daily operation of the E-911 system and consults with the Department of Technology and Information to evaluate proposed improvements or modifications to system. 
• Compiles and provides operational reports to the Public Service Commission, community organizations, state agencies and other interested public and private organizations. 
• Represents the Board at federal, state and national organizations dealing with the establishment of policy and procedures, current and future, affecting the funding and operation of PSAP organizations throughout the state.
• Establishes and maintains a dialogue with the end users of the E-911 system to monitor and report on the operational effectiveness and promote cooperation among all PSAP user, advisory and technical committees established by the Board.
• Directs the implementation and revision of disaster recovery plans for E-911 system with the E-911 Emergency Services Board, communications companies, user agencies and Homeland Security organizations within the state and at the national level.
• Assists county governments to ensure E-911 addressing requirements are met. 
• Works with wireless carriers and various vendors to ensure wireless location implementation.
• Ensures the security of confidential, privileged and sensitive law enforcement data.

JOB REQUIREMENTS for Administrative Management Statewide Enhanced 911 System Administrator:

Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement  and preferred qualification including employer, experience/responsibilities and dates (month/year) of employment/training:

1. Five years experience in emergency communications operations, including two years in a supervisory capacity, or an equivalent combination of experience and training.
2. Knowledge of the 911 enhanced system procedures and communications, emergency response mobile communications and public safety communications.
3. Knowledge of federal and state governmental agencies utilizing the E-911 and their telephonic requirements.
4. Experience with filing systems and security measures associated with the 911 enhanced system.
5. Six months experience in using standard computer software programs for word processing, spreadsheets, presentations or databases.

A satisfactory fingerprint based background check administered by the Delaware State Police is required as a Condition of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

 

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and resume are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the resume to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.