This level is responsible for performing the full range of essential functions.
Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.
- Read, write and speak Spanish and English fluently.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Interviews individuals whose license is to be suspended, revoked or reinstated to gather information concerning behavior relative to the use of alcohol and/or drugs. Investigates the background of violators. Informs individual of entries on driving record; resolves discrepancies on driving records; advises individuals of consequences of violations.
- Determines course(s) of action to take on an individual's license such as suspend, re- examine, restrict license, reinstate license, refer to special programs based on information collected from the interview or investigation and the Motor Vehicle laws, rules and regulations and takes necessary action.
- Conducts special interviews based on requests from family members, physicians or law enforcement officials to determine person's capabilities to operate a motor vehicle; reviews physician's findings; determines whether further testing is necessary; explains to driver why they failed test; makes recommendations for special equipment to aid driver.
- Prepares reports of investigations, interviews and/or hearings to document facts and circumstances of the case, action taken and reasons. Testifies in court regarding case decisions.
- Processes a variety of transactions such as suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; assessing fines and penalties; and reviewing customer history to identify outstanding warrants, suspensions, revocations, and/or disqualifications to driver licenses/IDs issued by other jurisdictions.
- Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
- Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, and procedures, while safeguarding customer’s identity.
- Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including, but not exclusively driver improvement fees and penalties and driving records. Ensures all fees and deposits are reconciled and deposited correctly.
- Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states’ jurisdictions. Accesses various manual, computerized, and specialized systems simultaneously to review and analyze source documents, determine customer’s eligibility for services, and complete transactions accurately and within any established service levels.
- Researches, evaluates, analyzes, and uses judgment to resolve discrepancies, identify exceptions, and render decisions.
- Answers customer questions and completes transactions for non-DMV services including warrant resolutions and court transactions.
- Prepares a variety of records and reports.
JOB REQUIREMENTS for Driver Improvement Associate
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Six months experience in driver licensing and driver improvement.
- Six months experience in interpreting motor vehicle laws, rules, regulations, standards, policies and procedures.
- Six months experience in interviewing which includes using structured or unstructured interview techniques to obtain facts, explore issues and identify courses of action.
- Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
- Six months experience in narrative report writing.
- Knowledge of quasi-judicial proceedings.
Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).
Conditions of Hire
Applicants must be legally authorized to work in the United States. DelDOT does not provide employment-based sponsorship.
Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at statejobs.delaware.gov.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware – An Equal Opportunity and Affirmative Action Employer.