Family Service Assistant I

Recruitment #120519-MDDN01-370500

Summary Statement

Assessment Unit. Duties can include but not limited to; compiling and sending youth referral information and providing technical assistance to contracted providers, administrative case management support monitoring probation requirement completion, preparing documents, letters and discharge reports for juvenile probationers.

Pre-trial unit associated with the installation and monitoring of electronic monitoring devices. Duties include, but not limited to, provide support to the Juvenile Probation Officers, technical assistance, installation and removal of devices, and inventory management.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Schedules appointments for clients and transports to required location (hospital, court, therapy session) provides coaching and assists client; provides support and encouragement to obtain desired outcome.
  • Provides office and telephone coverage in absence of case manager and refers problem to appropriate party.
  • Visits clients in a variety of environments such as home, school, observing behavior, and reporting to Case Manager.
  • Prepares and maintains a variety of records and forms required by case manager to provide the necessary services to the client.
  • Monitors behavior of child and parents on parental visits and insures safe interaction.
  • May interview and obtain basic information from clients such as dates of birth or social security numbers of family members.

Job Requirements

JOB REQUIREMENTS for Family Service Assistant I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Six months experience in record keeping. 
  2. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
  3. Six months experience in applying laws, rules, regulations, standards, policies and procedures.
  4. Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
  5. Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).

Conditions of Hire

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.    

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.