Unemployment Insurance Local Office Supervisor

Recruitment #120419-MDDZ70-600600

Summary Statement

A class incumbent directs and coordinates the staff of the Interstate Liable Claims Unit which is responsible for determining the eligibility of claims, processing claims, and paying unemployment benefits to out-of-state residents who were employed in Delaware.  The incumbent also issues non-monetary eligibility determinations in the more complex cases.

  • Supervise 5-6 employees.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Direct and coordinate activities of the staff responsible for timely processing of claims and payment of unemployment benefits under the Interstate Benefit Plan; plan, assign and review work; evaluate employees.
  • Determine the non-monetary eligibility of claims in the more complex/complicated cases; supervise staff in processing complex cases.
  • Supervise a Claims Deputy in determining the eligibility of claims in less clearly defined cases.
  • Train employees in proper work methods, notify them of changes in unemployment compensation laws, guidelines, and office procedures.
  • Act as Delaware's Interstate Coordinator for problems that originate in either the agent or liable state; work with other state Interstate Coordinators to obtain information related to the claim and provide resolution; advise all liable states of changes in Delaware Unemployment compensation laws, policies and procedures; advise local unemployment offices of all agent state changes; attend applicable meetings and conferences.
  • Respond to policy and procedural questions by telephone or through the electronic mail system for out-of-state claimants, employers, and local offices to ensure that information is consistent with division practices.
  • Explain the appeals process in the more complex cases for claimants and employers to ensure that they are aware of their rights.
  • Investigate fraudulent claims and overpayments; make initial arrangements to recover overpayments from claimants.

Job Requirements

JOB REQUIREMENTS for Unemployment Insurance Interstate Liable Claims Office Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Six months experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
  2. Six months experience in analyzing and evaluating data.
  3. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
  4. Six months experience in narrative report writing.
  5. Knowledge of staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.

Additional Posting Information

Examination: A written test is required. 


To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.