This position is Exempt from the State of Delaware
|Opening Date||11/21/2020 12:00:00 AM|
|Closing Date||12/7/2020 11:59:00 PM|
|Type of Recruitment||Exempt-Non Merit|
|Salary||Yearly: $48,403 - $58,083|
|Shift Hours||8:00am - 4:30pm|
|Agency||DTI/Partner Services/Service Desk - Desktop|
William Penn Building: (801 Silver Lake Blvd, Dover, DE, 19904)
|Contact Name||Human Resources|
Looking for a rewarding career in the fast-paced technology industry? Look no further!
The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.
In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.
To learn more visit DTI’s Website at https://dti.delaware.gov/
Due to the current COVID-19 (coronavirus) outbreak, DTI has implemented temporary telecommuting arrangements for newly hired employees whose job duties are conducive to working from home. These arrangements are expected to be short term and will be monitored by DTI supervisors.
The Service Support Specialist provides day-to-day help desk support for the customer base of the Department of Technology and Information (DTI).
Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
Responsible for logging incidents and problem resolution activities into a computerized tracking system.
Responsible for maintaining a robust and accurate knowledge base repository.
Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
Responsible for generating help desk related performance statistics, as required.
Responsible for training support staff, as required.
Responsible for performing other tasks, as assigned.
Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified.
Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.
· Possess a minimum of six (6) months help desk and customer service experience.
· Possess a minimum of six (6) months professional experience troubleshooting, installing, upgrading, and repairing personal computers, and peripheral devices.
· Possess a minimum of six (6) months basic network troubleshooting skills.
· Possess a minimum of six (6) months experience with automated help desk application tools.
Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.
Applicants must be legally authorized to work in the United States. DTI participates in E-Verify. DTI does not provide employment-based sponsorship.
· Disability Insurance, Group Universal Life Insurance, Securian Accident & Critical Illness Insurance, Health Management Programs.
Ongoing Application Review
Click on a link below to apply for this position:
|Fill out the Supplemental Questionnaire and Application NOW using the Internet.|
|Contact us via conventional means.||For further assistance, you may contact us by phone at (302) 739-5458, or e-mail at firstname.lastname@example.org.|