The incumbent in this position is responsible for and involved in supervisory work to monitor service delivery and assist the agency in improving performance in all of the agency’s 15-18 eligibility offices across the State. The incumbent will report to and work closely with the DSS Performance Administrator to improve service delivery to clients, reduce program errors, guide new initiatives and lead various meetings as well as help with data gathering for performance improvement activities. Other responsibilities include supervising members of the DSS Performance team and other staff as assigned.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Plans, coordinates, assigns, reviews and assesses unit workflow. Trains, hires, evaluates and supervises staff.
- Participates in program planning, implementation and coordination to insure that program goals and current operations are in compliance with department and Federal/State rules, regulations, policies and procedures.
- Gathers and assimilates statistics and information to insure program compliance.
- Recommends and implements corrective action as necessary.
- Coordinates with social service staff, agencies, providers and resources to provide comprehensive services for care and treatment of clients in a timely, efficient, and cost effective manner.
- Represents the agency on task forces, committees and with the general public.
- Provides information to clients, general public, community representative, and other agencies in order to explain programs and policies.
- May plan and develop programs which includes writing grant proposals, completing all state clearing house documents, and implementing new grants when awarded.
- Analyzes budget needs, develops recommendations regarding staffing, supply and equipment and may monitor current budgetary expenditures.
- Prepares statistical and program evaluation reports.
JOB REQUIREMENTS for Social Worker/Case Manager Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Three years experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
- Three years experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
- Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
- Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
- Six months experience in narrative report writing.
- Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware – An Equal Opportunity and Affirmative Action Employer.