Chief of Vehicle Services

Responsible for serving as the Chief of Vehicle Services and for planning, developing, implementing, directing, and evaluating statewide programs for vehicle safety and exhaust emission inspections, titles, registrations, motorcycle safety, motor carrier, and uninsured motorist.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Monitors, evaluates, and analyzes statewide vehicle services operations by reviewing statistical activity reports, interacting with employees and customers, and investigating complaints or charges to determine compliance with regulatory requirements, efficiency, and effectiveness of services and uniformity of procedures.
   
• Plans and directs vehicle services operations by recommending and implementing new/revised policies, procedures, and programs and advising staff on technical, legal, personnel, and operational problems.
   
• Interfaces orally and in writing with the public, attorneys, law enforcement, media, court officials, vehicle dealerships, finance companies, state agencies, other states’ motor vehicle agencies, and trucking and leasing companies to gather information; increase public awareness; provide interpretations and explanations of laws, regulations, policies, and procedures; resolve problems; and render decisions not specifically prescribed by statutory or regulatory requirements.
   
• Plans, assigns, reviews, and evaluates the work of subordinate personnel.
    
• Develops, prepares, justifies, and controls the Vehicle Services budget.
   
• Drafts legislation and reviews; evaluates and analyzes proposed and newly enacted laws; and advises the Division Director on the feasibility of implementation and impact on current laws, rules, regulations, programs, and operations.
   
• Develops policies and procedures regarding the licensing of dealerships.
   
• Conducts hearings involving alleged law violations by vehicle dealerships; presents facts;  explains laws, rules, and regulations; and renders decisions such as suspending/rescinding dealerships’ licenses and suspending temporary license plate or dealer plate privileges for proven violations.
   
• Develops and evaluates training programs for service employees.

JOB REQUIREMENTS for Chief of Vehicle Services
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in interpreting motor vehicle laws, rules, regulations, standards, policies and procedures.
2. Six montsh experience in budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.
3. Six months experience in planning, developing, implementing and evaluating programs.
4. Six months experience in developing policies and procedures.
5. Knowledge of operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

Applicants must be legally authorized to work in the United States.  DelDOT does not provide employment-based sponsorship.

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check:  A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire..

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at statejobs.delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.