Manager, Support Services

Recruitment #100719-MAHZ05-350600

Summary Statement

The incumbent is responsible for planning and oversight of the Division's procurement, contracting and post-award compliance monitoring activities, including fiscal monitoring and claims monitoring. Duties include: strategic planning and policy development in the implementation of these functions and providing direction to management and subordinate staff on procurement, contract and compliance monitoring, to ensure providers are fulfilling contractual obligations.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Provides effective management of a major support service function(s).
  • Plans, assigns, reviews and evaluates the work of subordinate personnel.
  • Develops, prepares, justifies, monitors and controls the budget and contracts, e.g., vehicles, equipment, maintenance, goods, materials, professional and non-professional services, projects, etc.
  • Develops and implements policies, procedures, processes, systems and programs.
  • Ensures compliance with department, federal and state laws, rules, regulations, policies and procedures governing area(s)of responsibility.
  • Interfaces with a variety of people and all levels of management to provide technical assistance, guidance and training, interpretation and explanation of laws, rules, regulations, policies, procedures and processes, resolution of problems, ensure compliance, etc.
  • Represents the department/state on various policy level committees, groups and task forces, etc.

Job Requirements

JOB REQUIREMENTS for Manager, Support Services 
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Six months experience in managing support services such as mail operations, fleet management, commissary, laundry operations, food service operations, plant maintenance operations, graphics and printing, or materials management.
  2. Six months experience in budget administration which includes managing, developing, analyzing and implementing budgets; developing strategic plans and establishing internal control.
  3. Six months experience in contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.
  4. Six months experience in developing policies or procedures.
  5. Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.