This class is responsible for operating communications and office equipment and eliciting, disseminating and maintaining a variety of information/data.
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Receives and prioritizes calls regarding complaints, incidents and requests for information; determining if there is a problem/incident.
- Receiving and disseminating information to appropriate officer, supervisor, other sections, divisions and agencies based on the nature of the call using state-of-the-art radios and telephone which includes coordinating specific enforcement activities.
- Provides information to callers regarding section policies, procedures, operations, and applicable laws and regulations.
- Inputs information/data from callers regarding complaints, incidents and requests for information and from officers' crime reports into databases for tracking and reporting purposes; reviewing documents for completeness/accuracy, obtaining necessary/correct information.
- Conducts background checks and (FOIA) Freedom of Information Act searches.
- Generates reports for supervisors, manager and others; formats and types other materials such as memorandums and correspondence.
JOB REQUIREMENTS for Communications Dispatcher
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Knowledge of operating communication equipment such as analog or digital radio transmitter and receiver systems.
- Knowledge of eliciting and assessing information to make referrals or provide additional information to others.
- Knowledge of applying laws, rules, regulations, standards, policies and procedures.
- Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Additional Posting Information
Merit Only: Current State of Delaware employees in a position covered by the Merit System and who have completed their initial probationary period
Conditions of Hire
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware – An Equal Opportunity and Affirmative Action Employer.