Family Services Program Support Supervisor

Liaison Services Manager; Open to DSCYF Merit Employees Only

Recruitment #093020-MDDI03-370100

Summary Statement

The incumbent is responsible for managing the work of the Interstate Compact and Family Court Liaison units in the Division of Management Support Services Office of Case Management. This includes direct supervision of two family services program support administrators, one family services program analyst, and one family service supervisor and indirect management of eight staff in the Family Court Liaison unit. The incumbent serves as Delaware's appointed representative to the oversight organizations for the applicable interstate compacts. Additional duties include:

  • Ensuring compliance with compact rules/regulations and applicable federal laws;
  • Oversight of contracted service delivery, referral, and spending;
  • Leadership for Delaware's Interstate Compact for Juveniles State Council;
  • Ensuring accurate record-keeping and adherence to archiving requirements; and
  • Promoting continuous quality improvement to promote the safety and well-being of children and their families.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.  Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Plans, directs and evaluates the work of staff.
  • Resolves complex problems or disputes in the delivery of services by contractors; Directs the implementation of corrective action plans.
  • Reviews RFP's developed by staff; Recommends selection of provider best qualified to deliver required services; Negotiates contracts with service providers.
  • Coordinates program development activities with other sections to ensure effective delivery of services to children and families.
  • Analyzes monitoring, control or evaluation systems developed by staff; Directs staff in revision to correct deficiencies or in the design of new systems to ensure accuracy.
  • Prepares program budget requests to include resources allocation and programmatic justification for such requests.
  • Chairs and/or participates on committees and task forces studying issues of departmental concern.
  • Develops policies, operating procedures and drafts proposed legislation.
  • Prepares analytical reports, position papers and planning documents regarding services to children and families.

Job Requirements

JOB REQUIREMENTS for Family Services Program Support Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

  1. Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
  2. Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation. 
  3. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation. 
  4. Six months experience in developing policies and procedures.
  5. Six months experience in narrative report writing. 
  6. Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
  7. Knowledge of contract management and control such as ensuring compliance with terms of contracts; negotiating changes to existing contracts. 
  8. Knowledge of grant management and control which includes monitoring and evaluating grant expenditures. 

Additional Posting Information

Applicants may only apply if they are current permanent employees of the Department of Services for Children, Youth, and their Families in a position covered by the Merit System who have completed their initial probationary period.

Conditions of Hire

Pre-employment Drug Testing:  Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Criminal background check: A satisfactory criminal background check is required as a condition of hire.  The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.


To learn more about the comprehensive benefit package please visit our website at

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at


Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.