DTI Change Management Specialist

This Position is Exempt from the State of Delaware Merit System.

Recruitment #091719-MUAI06-110500

Introduction

Looking for a rewarding career in the fast-paced technology industry? Look no further!

The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. 

In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale. To learn more visit DTI’s Website at https://dti.delaware.gov/

Summary Statement

The Department of Technology and Information Change Management Specialist will assist the Change Management Team Manager in providing support to the State of Delaware’s business organizations (state agencies and school districts) through the transformational processes involving change. The Change Management Specialist will play a key role in helping projects (change initiatives) meet business objectives. They will focus on the people side of change – including changes to business processes as well as systems and technology. This individual will drive successful change and organizational value.

Primary responsibilities include the development, documentation, and execution of a sound and successful change management strategy that minimizes resistance and maximizes engagement. The Change Management Specialist will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved.

Position will require the ability to work with project team members, leadership sponsors and end users to ensure that business organizations understand and follow though with the changes necessary through reengineering and new system development and transitions.

The individual must possess effective communication skills, be highly organized, detail oriented, able to work independently and able to form trusting and lasting relationships.

The Change Management Specialist reports directly to the Change Management Team Manager or designee.

Job Requirements

JOB REQUIREMENTS for the Change Management Specialist:

Please attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.

  • Possess project management knowledge and a minimum of five (5) years’ experience working successfully with a wide range and large number of people and/or organizations on projects involving technology.
  • Possess a minimum of five (5) years’ experience handling the complexities of technology driven change management, including user interaction, training development/delivery and communication planning, development and delivery.
  • Possess a minimum of five (5) years’ experience in developing effective methods to communicate with a variety of audiences, including oral, written and electronic communications.
  • Possess a minimum of three (3) years’ experience in coaching executive leaders and managers in their roles as change leaders.

Conditions of Hire

Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.

Applicants must be legally authorized to work in the United States. DTI participates in E-Verify. DTI does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.